troubleshooting Question

Dell M6600 + StarTech.com USB 3 Hard Disk Dock Recognition Problem

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robinadairFlag for Jersey asked on
Laptops NotebooksPeripheralsDell
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I have a Dell M6600 running window 7 Pro x64 that has 2 x USB 3 ports.  M6600 has latest BIOS A09 and drivers per Dell support site.  However a StarTech USB 3 Hard Disk Dock (SATDOCK22U3S) is not recognised by the M6600 (OK on USB 2 and on another system with USB 3 ports so the device is functional).

Dell support have not been particularly helpful by repeating continuously that this is a third party product and USB 3 is very new and as long as a USB mouse works on the port then the StarTeck must be the problem, etc, etc.  They also suggested that I should see if StarTech had any updated drivers for the HDD!!!!!!!!!!!!!!

Anyone have any experience with this kit?

All suggestions welcome.
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robinadair

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