troubleshooting Question

Dell M6600 + USB 3 Hard Disk Dock Recognition Problem

Avatar of robinadair
robinadairFlag for Jersey asked on
Laptops NotebooksPeripheralsDell
8 Comments1 Solution1113 ViewsLast Modified:
I have a Dell M6600 running window 7 Pro x64 that has 2 x USB 3 ports.  M6600 has latest BIOS A09 and drivers per Dell support site.  However a StarTech USB 3 Hard Disk Dock (SATDOCK22U3S) is not recognised by the M6600 (OK on USB 2 and on another system with USB 3 ports so the device is functional).

Dell support have not been particularly helpful by repeating continuously that this is a third party product and USB 3 is very new and as long as a USB mouse works on the port then the StarTeck must be the problem, etc, etc.  They also suggested that I should see if StarTech had any updated drivers for the HDD!!!!!!!!!!!!!!

Anyone have any experience with this kit?

All suggestions welcome.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros