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Vince Glisson
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Outlook for Mac 2011 not connecting through Verizon USB Modem

I have a Mac Book Pro, OSX Lion, Office for Mac 2011.

When the MBP is connected through ethernet send/receive email works fine.

When the MBP is connected to a WIFI (inside or outside of our domain) send/receive email works fine.

When MBP is connected through Verizon USB Modem (4G LTE) then Outlook says "Connecting..." and send/receive doesn't work, can still get to the internet it just won't send/receive email.

Hoping someone here has a solution or some ideas to try...

Thanks
Mac OS XOutlook

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Vince Glisson

8/22/2022 - Mon
strung

Does the internet otherwise work using the USB modem? Do you have Mac drivers for the uSB modem? If not, it likely won't work at all on a Mac.
strung

Vince Glisson

ASKER
Internet works on the modem...
Your help has saved me hundreds of hours of internet surfing.
fblack61
night_monkey

are you connecting to a vpn? if so, have you selected send all traffic over VPN connection in the connection's options?
night_monkey

also, have you checked the console for anything output by outlook coinciding with your failed send/receive attempts?
Vince Glisson

ASKER
No VPN...where do I find the console (under utilities)...

Thx
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strung

/Applications/Utilities/Console.app
ASKER CERTIFIED SOLUTION
Kash

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Vince Glisson

ASKER
That was it. When setting this up on the mac i let it auto detect (while connected to the domain), this pulled in the server name which was a .local, i used the external dns name at it now works fine.

thanks