Activesync exchange 2003 with iPhone

ashrafhasan
ashrafhasan used Ask the Experts™
on
hi, i can't retrieve  emails in folders under my inbox from iphone ( email type in iPhone is exchange) an error in IIS says:

2012-05-23 17:24:22 172.20.1.160 23933 172.20.1.160 80 HTTP/1.1 PROPFIND /exchange/myemail@mydomin.com/Sent+items  - 100 Connection_Dropped ExchangeApplicationPool

I've emptied my inbox from outlook, and it's syncing OK, why this happens? why i should emptied my Calendar, folders under Inbox or my Sent items to sync normal?  

Exchange 2003 cluster
No front end


thanks.
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sarasotamacIT Manager

Commented:
I may be wrong but I think on an IPhone you need to manually open the sub-folder for it to sync. I don't have an IPhone but I remember someone complaining that the auto sync did not work for sub folders, they had to open the folder and then it would sync.
AmitIT Architect
Distinguished Expert 2017

Commented:
What is your IOS version, upgrade it latest.

Author

Commented:
this happens on 5 users have different type of iPhone (3G, 4 , 4S) with latest IOS software..
they were working fine, but something happened cause this problem, while i go through
experts-exchange i found a solution as below:

by: silverkornPosted on 2011-07-14 at 05:47:34ID: 36187574

By applying these hotfixes:
http://support.microsoft.com/kb/967046
http://support.microsoft.com/kb/972077

it updated the following components:
Davex.dll      (6.5.7655.11)
Store.exe     (6.5.7655.11)
MasSync.dll  (6.5.7655.0)

I restarted all the IIS and Exchange services but it requires a full system reboot for everything to work. Now everything works. thanks for all the help


when i went to the KB as instructed above, i couldn't find a download link for the hot fixes
can you provide me a link for the hot fixes,

thanks.
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Alan HardistyCo-Owner
Top Expert 2011

Commented:
I have the KB967046 hotfix available, but cannot upload it to EE as they don't allow the file type - if you drop me an email (visit my profile for details), I will email it to you, or make it available on a site you can download it from.

Alan

Author

Commented:
thanks Alan, sorry for late reply, I've got the hotfix, unfortunately it does not solve my problem,

when I sync my inbox when it's empty or have 2 or 3 emails it's working fine, if i moved some emails from the PST to my inbox then try to sync it's hang on iPhone (checking for emails...)  

it was working fine 3 weeks ago, i don;t know whats happens.

i found the following error in IIS log:

2012-05-28 07:17:10 172.20.1.160 43680 172.20.1.160 80 HTTP/1.1 PROPFIND /exchange/User@Domain.Com/Inbox - 100 Connection_Dropped ExchangeApplicationPool

Exchange 2003 Cluster
Windows 2003
ISA 2006

I Have 3 Exchange databse
the first one:

Mailboxes1.edb 4GB

Mailboxes2.edb 111GB

I've created the 3ed databases and moved some users from databse2 to database3 whom facing these problem with no luck.

any assistant?

Author

Commented:
When i do www.testexchangeconnectivity.com, some users pass the test and some not, below
the error message as below:

Connectivity Test Failed


Attempting the initial sync to the Inbox folder. This initial sync won't return any data.
 	An error occurred while the Sync command was being tested.
 	
	Additional Details
 	Exception details:
Message: The operation has timed out
Type: System.Net.WebException
Stack trace:
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Exchange.Tools.ExRca.Tests.ActiveSync.ActiveSyncSyncTest.PerformTestReally()

Open in new window


even the users whom past the test, i can't retrieve emails on iPhone, I've tried different type of i Phones with same results, i must deleted every emails in Inbox sub folders then Sync then restore a some of latest emails, if i restore them all it will not syncing with iphone its keep "Checking for emails.."  and an error log appears in IIS as below:

2012-05-28 07:17:10 172.20.1.160 43680 172.20.1.160 80 HTTP/1.1 PROPFIND /exchange/User@Domain.Com/Inbox - 100 Connection_Dropped ExchangeApplicationPool

Open in new window


Please help. thanks.
Alan HardistyCo-Owner
Top Expert 2011

Commented:

Author

Commented:
thank you for your reply, i applied your article until www.testexchangeconnectivity.com 
gives me the following:

Connectivity Test Successful

ExRCA is testing Exchange ActiveSync.
 	Exchange ActiveSync was tested successfully.

Open in new window


but i still can't retrieve emails under my inbox folders or Sent items, except if delete their contents, sync, then restore  some of the contents to sync with iPhone,

i still have the following error in (C:\WINDOWS\system32\LogFiles\HTTPERR)

012-05-30 17:26:34 172.20.1.160 21535 172.20.1.160 80 HTTP/1.1 PROPFIND /exchange/MYEMAIL@MYDOMAIN.COM/SENT+ITEMS - 100 Connection_Dropped ExchangeApplicationPool



thank you.
My problem has been solved by uninstalling Microsoft Security Essential antivirus,

thank you all.

Author

Commented:
By uninstalling the Microsoft Security Essential the active sync work as a charm.

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