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ndidomenico

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Exchange 2010 - unable to connect to an account that was disabled / enabled

In the process of troubleshooting a problem with a user's mailbox, we had to disable the mailbox in Exchange console, and then re-enabled the account. Since then, Outlook or OWA can not connect anymore to the mailbox. OWA says that the account is disabled. The mailbox does not show as disabled in Exchange Management Console

We had done this exact same procedure a few minutes before with another user and the reconnection worked fine. All the other users on this Exchange server that we have not modified work fine.

Any idea on how to re-enable properly the mailbox.

Thanks.
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Avatar of Jeffrey Kane - TechSoEasy
Jeffrey Kane - TechSoEasy
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ndidomenico

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Microsoft was working on a previous case when this happenned (it was in fact caused by them). They fixed it, but don't know yet what they did to fix it. Will try to find out and will post here once I know.