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philipfarnes
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Cisco anyconnect disconnect terminal services connection

Hi

We have Cisco Asa with users remotely connecting via Cisco anyconnect.  Once connected they rep onto our servers. We do not seem to have problems when users connect from Europe or Singapore.  

When they connect from china the connection stays enabled and you can ping all of the terminal servers in london.  The ping is about 443 m/s. but the rdp connection does not connect or drops.

I have checked logging and cannot see any errors.

Any ideas.

Phil
CiscoVPNCitrix

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ArneLovius

8/22/2022 - Mon
cstosgale

It may be that the latency is simply too high, 443ms is pretty immense, although I would start by doing a packet capture on the client so you can see what is happening at a tcp level.

I would also try this registry setting on your terminal servers:

http://www.virtualizationadmin.com/articles-tutorials/terminal-services/performance/poor-bandwidth-latency.html
ArneLovius

Although you have said which locations have issues and which location do not, you haven't said where the ASA is...

I presume that the European and Singapore users are on a lower latency connection than the Chinese ones. If this is the case, are they using the same group policy on the ASA?
philipfarnes

ASKER
asa is based in london

uk is about 16 m/s, europe 24 m/s singapore is 280 m/s

one policy

thanks

phil
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ArneLovius

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