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James Atherton
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CRM 2011 Email Router

I am running CRM 2011 with the latest service packs and rollups.  I have the email router configured to the best of my knowlege correctly using Office 365.  When I attempt to send an email I look in activities at the email and I have "this message has not yet been submitted for delivery".  I have searched high and low for an answer.  The email router tests fine on all accounts, everything seems to be fine, and just last night while trying to troubleshoot I got a stream of 5 emails sent from CRM, but then after that nothing, all pending again.

I am at a loss and would love it if someone chould show me the err of my ways.  I need this to work and I am truly sick of wasting time trying to make it work.

Any thoughts would be greatly appreciated, Thank you.
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Microsoft DynamicsMicrosoft Server Apps

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James Atherton

8/22/2022 - Mon
Chinmay Patel

This is strange. Only place I would suggest to look in to CRM Server's event log and to check for errors. If there are no errors, I would recommend configuring tracinghttp://support.microsoft.com/kb/907490
James Atherton

ASKER
Just a quick update, I still have the items pending, but when I check the casemgmt account my test emails are sitting in the drafts folder, and being creaed as drafts every 2 minutes.  Does this ring a bell for anyone?
Chinmay Patel

It seems a workflow or plugin[more likely] might be in place and the mails are going to be in Draft state unless and until you explicitly send them. In workflow, you have a step that allows you to send mail to achieve "Create and Send" functionality.
Your help has saved me hundreds of hours of internet surfing.
fblack61
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James Atherton

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James Atherton

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Discovered by the post owner.