troubleshooting Question

Cannot add network printers

Avatar of MaltusW
MaltusW asked on
Printers and ScannersWindows NetworkingMicrosoft Server OS
4 Comments2 Solutions708 ViewsLast Modified:
Hi all,
The problem that I am having is that some users cannot add printers from the print server.  We have a printer server, Windows 2003 32 bit.  The error message is:

"a policy is in effect on your computer that prevents you from connecting to this print queue"

Some users have no issue, while others cannot.  Also, for the affected users, they cannot install any of the printers except for two old HP 4100 queues.  It doesn't matter what machine they are on either.  

Here is the results of another test: When I log in as the local admin, and then connect to the print server (I have to log back in the network as the user so the computer can see the printers) I can install the printer.  Then I log out and log back into the PC as the user and the user can now add those specific printers I added when logged into as admin.  But no others.  

All computers, printers, etc are in one domain.  The client machines are Windows XP 32 bit.  

Also, there are no Point and Print restrictions that I am aware of.  

Tony Giangreco

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