When Forwarding an Email with Photos in it via Windows Live Mail, Photos do NOT show.. only the placeholders.

Chaord49
Chaord49 used Ask the Experts™
on
When one of my clients receives an email with photos in the body of the email, if she forwards the email, it arrives showing only place holders... with the photos listed at the top of the email in a ribbon.  I have not been able to correct the problem.  Any suggestions?

Thanks!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2013

Commented:

Author

Commented:
"downloading photos" is enabled in the setting for Windows Live Mail.  Rich Text and HTML are enabled as well.  I use Outlook... I use the same Internet Service Provider, and I seem to forward email with photos just fine.... AND they show up at the other end.

I'm still searching....
Top Expert 2013

Commented:
Chaord49--  Is this something new?  If so, try a System Restore to a date before the problem started.
This problem has many answers, but it seems a crap shoot, and many answers are workarounds.
"The problem relates to the way the message you received is coded (i.e., the source of the embedded graphics is no longer available when you Forward it). This is most often seen when one or more of the previous senders are AOL customers.
 
The only workaround would be Forwarding the message itself as an attachment. Unfortunately, I don't think that's an option when accessing your messages via the webmail page.
 
If you accessed your Hotmail account in Windows Live Mail (or another Mail Client; e.g., Outlook; Thunderbird), it would be an available option. "

(This comes from http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/forwarded-emails-received-without-included/d9f7703d-07f4-4e57-9267-627ddd132164 )

Other posts
http://productforums.google.com/forum/#!category-topic/gmail/report-an-issue/1wy0ZOGOp0Y

And it could be caused by settings at the recipient's end.
11/26 Forrester Webinar: Savings for Enterprise

How can your organization benefit from savings just by replacing your legacy backup solutions with Acronis' #CyberProtection? Join Forrester's Joe Branca and Ryan Davis from Acronis live as they explain how you can too.

Author

Commented:
The client is NOT using a web based interface.  She is using WINDOWS LIVE MAIL.. which is the replacement for Outlook Express with Windows 7.  I have checked the "options" available, and everything seems to be configured correctly....  If her daughter sends an email with photographs to ME.. AND to her Mother, I can forward the email WITH photos arriving with the email in correct locations.... but not so with her Mother.
Top Expert 2013

Commented:
Chaord49--"The client is NOT using a web based interface"
That is not what my post above suggests.
The post is also quite specific to Windows Live Mail.
What works on one PC may not work on another, as you can see from the large number of people who have and do not have the problem.  Suggest that the daughter send the photos as attachments, not embedded as Inserts.

Author

Commented:
I apologize for any misunderstanding of the situation.  I am, however, not willing to accept the fact that there is NO solution to this issue.  The photos are being forwarded to my client.. embedded in the email, and this was forwarded to the person who originally sent it to her.  I am going to try the "mixed" setting in Internet Explorer... to see if that makes a difference.  I will keep you up to date.
Top Expert 2013

Commented:
Chaord49--Yes, please do keep us informed.
Note, however, that "no solution" is sometime the right answer.

Author

Commented:
I'm still working on this, since no solution offered has worked, and I am not willing to accept the fact that there is nothing to do... just accept it and use the work around of forwarding those emails... as an attachment.  I will be happy to delete the question if that helps.  Please advise.
Top Expert 2013

Commented:
Chaord49--"I am not willing to accept the fact that there is nothing to do."
And you should not until all avenues are explored.  

"I will be happy to delete the question if that helps"
That would not help anyone.  Once the question is posed and if there is nothing other than a workaround, you may have to accept that.

Sorry that was the best that I could offer.  Perhaps that is the best anyone can offer.  By all means, wait and see or, to get wider exposure for your question, ask that this becomes a "Neglected" question.  I think you do that by clicking the "Request Attention" button at the bottom right of your original post.

Author

Commented:
I've requested that this question be deleted for the following reason:

I am still looking for a solution.  No one, apparently, has a solution for this issue except for forwarding the entire email received, showing the graphics, as an attachment.  To me, this is NOT a solution... it is a work around.  There HAS to be a FIX for this.  This cannot be NORMAL for all Windows Live Mail Users!
Top Expert 2013

Commented:
Chaord49--As I said earlier "no solution" is sometimes the right answer.  But you, in fact, have  been offered a solution which gets the job done.  However, it is a workaround.
It was also suggested you ask the Moderators to declare this problem a "Neglected" question, which would get attention from other responders.  But you did not do that.
While a workaround may not please you, it seems the best (perhaps only) way for your client's email setup to get the job done.  
As you have seen from the many links I have posted, what works for some, does not for others--so there is no NORMAL.  In fact your client and her Mother have different results.


I have assumed your client may not want to reinstall the Operating System, but that always remains a possibility.
http://www.sevenforums.com/tutorials/3413-repair-install.html
Top Expert 2013

Commented:
I have mixed emotions about objecting.  
Chaord49 won't accept a functioning workaround as a solution although many other solutions were offered but apparently did not work.  And the references suggested there may not be a solution for a given PC.
See my further comments in http#a38084669 .
I really would have liked this to have been declared a Neglected Question so that more experts could offer help, but Chaord49 did not accept the suggestion.

Author

Commented:
Whatever you want to do.  It seems, however, that there cannot be that big of a glitch in Windows Live Mail, that EVERYONE would need to use this work around to forward an email that is complete with graphics!  If that was the case, don't you think that you would have gotten HUNDREDS of inquiries about this "bug" ?  THAT is what doesn't seem right to me... to have to use a work around in a MAJOR application, used by, I would think, several MILLION people, attempting to do an every day, ordinary task, like FORWARD an email where everything is received at the other end.
Top Expert 2013

Commented:
Chaord49--One of the frustrations of this problem is that NOT everyone needs the work around.  There are so many variables, some of which are caused by the sender, some by settings on your PC.  
Is there any reason you do not want to declare this a Neglected Question?  That should get a lot more people to offer assistance.

Author

Commented:
Declaring this as a neglected question would be GREAT, if it will get more attention!  Thank you!
Top Expert 2013

Commented:
- thermoduric -
Are you monitoring?  
There is no Request Attention button at the bottom of OP's original post.

Author

Commented:
I didn't realize there was something else I was going to need to do.  Please advise.
Dave BaldwinFixer of Problems
Most Valuable Expert 2014

Commented:
After all this time, email is still a mess.  Every email client does some things differently.  The place shows the most is when an email has been forwarded multiple times by different email clients.  That's when pics get lost the most and the reason is that the different clients do not recognize the same content boundaries for some reason.  I have one friend that forwards me 'jokes' with pics and he simply seems to get it wrong because the pics are never there.  And Eudora has never displayed pics right if at all.

So, emails clients are NOT the same and do not interact the same.  She has Windows Live Mail (which is an interface to Hotmail).  Which email client is used to send the emails that don't show the pics?  Maybe I can duplicate the problem here since I have most of the different clients.

Author

Commented:
The client is using Windows Live Mail.  She receives an email with photos or graphics.  She clicks on "forward".  She addresses the email and sends it.  When the email is received at the OTHER end, none of the photos are in the placeholders, none of the graphics show.  They are all showing in a bar across the top of the email, as icons.  She is testing this by sending a copy to herself or to me.  I use Outlook for email.  I do NOT have this issue.
What you have is an issue with the 2011 version of Windows Live Mail which, as part of M$ drive to push us all to the cloud, requires ALL images included as part of an E-Mail be uploaded to their Windows Live Photo Gallery.  I first ran into this last summer when a client's complaint was that she could no longer send any pictures in her E-Mails.
The fix is to uninstall ALL of WL2011 and then install WL2009; but (!!!!) it must be done very carefully!
First, in WLM, export all of the contacts to a CSV.
If it is a Hotmail account, you don't need to worry about the mail; but, if it is not, either export it too or find a conversion utility.
Uninstall ALL of WL2011.
Download and install WL2009: http://g.live.com/1rewlive3/en/wlsetup-all.exe
Setup the E-Mail account, import the contacts and mail.
Voilla, problem solved (but warn him/her to never take the upgrade to 2011 offered from Windows Update!)

Commented:
I had a similar issue with outlook before and the same solution might not work for you.. though the solution seems slightly irrelevant it is worth trying it

In IE --> internet options -->Advanced  --> go down to multimedia and unselect "Show image download holders" ..

i dn't know how outlook was using these settings but after disabling that option, i was able to see images in outlook.. so i would suggest you to give it a try
The only solution that works for me ( windows Live Mail 2011)  is to " save all " to desktop folder give them a name  then create a new email go to Insert>single photo then navigate to this folder highlight all and ok, now the images will display correctly.
The only time I see this happen is when one of the previous sender may have sent the images as Photo Album, or did not save the pictures and the html code in them was not removed properly.
With WLM 2011 by default when Live Mail detects photos it converts the email to what Microsoft calls a "photo email" and the pictures are no longer embedded in the email.
You can turn this off by going to top Left corner click on email icon/ Options/Mail/ Compose (tab). Uncheck "Convert messages to photo emails ...". OK your way out. Close WLM & restart.
WLM remove photo email option

Author

Commented:
I want to thank you ALL for your suggestions!  I will contact the client and arrange for me to come in remotely or go on site.  It may take 2-3 days to do this.  She is 92 years old.  I will post the results as soon as I have some to report.
Ok
oh my goodness, I am impressed 92 and she uses a PC awesome!!

Author

Commented:
I know..... I have a number of clients in their 90's.  They are just fearless and amazing!
Any progress Chaord49?
refs to>
with the photos listed at the top of the email in a ribbon.  I have not been able to correct the problem.<< sounds like the sending used Insert Photo Album instead of insert single photo, when selecting Insert Photo Album the receiver needs to have a Hotmail account and the images are stored in Sky Drive account.
When the recipient gets these types it offers the images as a slideshow/ when she selects insert a single photo /navigates to the folder just highlight the lot they will just be added to the body of the email.
Check if all recipients and senders have a windows Live Hotmail account
Looks like this
Selecting Photo Album instead of single of PhotoSlideshow results
Top Expert 2013

Commented:
Chaord49--i went through a bit of trouble to get others to try to provide a solution to your original post.  And was pleased to see you got three interesting suggestions.

But now I am disappointed that you have not responded to any of the suggestions in over three weeks.  Did your client try them?  Did they not work?  
I know we all look forward to hearing from you.

Author

Commented:
I've requested that this question be deleted for the following reason:

No solution worked.... I uninstalled Windows Live Mail and installed an older version of "Windows Mail"... works perfectly.  It is the NEW version with the issue.
Top Expert 2013
Commented:
Chaord49--Thanks for telling us what worked.
It is possible that Windows Live Mail puts attachments into the Cloud, which would cause problems with forwarding.  Whereas Windows Mail does not.
Top Expert 2013

Commented:
Chaord49--Thank you!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial