troubleshooting Question

Backup Exec 12.5 with Sony AIT USB Tape Drive - Going offline

Avatar of greentriangle
greentriangle asked on
Windows Server 2003SBSStorage Software
6 Comments1 Solution1148 ViewsLast Modified:
Hello :)

Having backup issues with a server that we manage. Constantly coming up with error E00084EE (invalid command sent to the storage device) and the drive also goes offline and gives the error E000810C.

It is a Windows Server 2003 SBS box running Backup Exec on a Sony AIT 80GB USB tape drive. The drivers for the tape drive are showing up as working in device manager.

If I right click the drive and tick 'online', it will come back online for a while before dropping off again. Now here is the weird part, i can manually run a backup and it will work with no issues, but scheduled backups fail with the E00084EE error.

I have done quite a bit of googling on this issue but the answers only ever relate to SCSI cards.

I have attached the adamm.log below in the hopes that someone can find the error in it.

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