troubleshooting Question

Brother Mult Function Copier 620CN "Unable to Clean"

Avatar of Mariyam
Mariyam asked on
Printers and Scanners
5 Comments1 Solution487 ViewsLast Modified:
I have a Brother MFC 620CN which I purchased in 2004.  I like this printer/scanner/copier/fax machine and would really prefer to keep it instead of buying a new one so if anyone has had any experience with this error message and knows how to fix it, please let me know.  I've read the user's manual and it essentially states that some paper must be stuck int the machine somewhere but I've removed every removable part and unless it's something like a staple that fell in and got stuck, I have no idea what to do.  

iwas able to once, manually move the printer head from the far right were it's moved to and appears to be stuck, but that affected nothing.  Also, should I maybe remove all of the ink cartridges, turn it upside down and shake it in case something small is in it, like the staple?  Or would just replacing the cartridges work?  At least one is "near empty" but the manual says nothing about that causing the message "not able to clearn'

TIA
-Mari
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