Brother Mult Function Copier 620CN "Unable to Clean"

Mariyam
Mariyam used Ask the Experts™
on
I have a Brother MFC 620CN which I purchased in 2004.  I like this printer/scanner/copier/fax machine and would really prefer to keep it instead of buying a new one so if anyone has had any experience with this error message and knows how to fix it, please let me know.  I've read the user's manual and it essentially states that some paper must be stuck int the machine somewhere but I've removed every removable part and unless it's something like a staple that fell in and got stuck, I have no idea what to do.  

iwas able to once, manually move the printer head from the far right were it's moved to and appears to be stuck, but that affected nothing.  Also, should I maybe remove all of the ink cartridges, turn it upside down and shake it in case something small is in it, like the staple?  Or would just replacing the cartridges work?  At least one is "near empty" but the manual says nothing about that causing the message "not able to clearn'

TIA
-Mari
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2013
Commented:

Author

Commented:
That's an excellent resource you've linked to, thanks.
Top Expert 2013

Commented:
i hope you get it solved - post results

Author

Commented:
I went through all of the steps listed in the user manual and on the site you linked.  It appears to be a malfunction that can only be fixed by a repair person, unless I just go ahead and give it a good shake and see if a staple or something falls out :-)
Top Expert 2013

Commented:
too big for the kick in the bum?

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial