troubleshooting Question

File Attachments on E-Mails from CRM 2011 Web Client

Avatar of mackenziem1
mackenziem1 asked on
Microsoft Dynamics
2 Comments1 Solution1137 ViewsLast Modified:
Hello,

We have the E-Mail router configured for outgoing e-mails, with which we can send from within CRM - using the Send of behalf of functionality to maintain a single point of contact philosophy. This works fine, with the exception that the File Attachment button is greyed out, but only when you change the sending user to be the single contact user.

This behaviour happens even for a system administrator, so I would infer that it's not a permissions thing?  I would hope that there is still a configuration item that can be changed to support this?

Many thanks,
Mark
ASKER CERTIFIED SOLUTION
Feridun Kadir
Principal Consultant

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