Cannot connect to Dynamics CRM 2011 from Outlook

roma_vt
roma_vt used Ask the Experts™
on
After installin CRM client for Outlook, I'm trying to configure it, but get an error:

"Cannot find any organzation on the server. Try entering the URL again. If the problem persists, contact your system administrator."

I can browse CRM site in Internet Explorer normally.

What can be the problem?
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Chinmay PatelChief Technology Ninja
Distinguished Expert 2018

Commented:
Hi roma_vt,

Is this CRM on-premise or online?

Regards,
Chinmay.
Feridun KadirPrincipal Consultant

Commented:
This is an error that could be caused by many different issues. Please try this tool to start with, http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/outlook-troubleshooting.aspx

Also, check the Windows Event Viewer to see if there are any errors logged in the application log.
Rikin ShahMicrosoft Dynamics CRM Consultant

Commented:
Check this-
http://blogs.msdn.com/b/sundeepm/archive/2012/01/21/ms-dynamics-crm-2011-outlook-client-installation-common-exception-scenarios.aspx

If you haven't done anything yet according to point #1 in the link then try reinstalling the CRM for outlook and configure it again.
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Rikin ShahMicrosoft Dynamics CRM Consultant

Commented:

Author

Commented:
rikin_shah, yes the problem is the same as example 1 in http://blogs.msdn.com/b/sundeepm/archive/2012/01/21/ms-dynamics-crm-2011-outlook-client-installation-common-exception-scenarios.aspx

But there is no resolution for this problem.

feridun, unfortunately http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/outlook-troubleshooting.aspx doesn't help - there is no such a problem described.

And there are no any errors in Event Viewer.
Principal Consultant
Commented:
OK, in that case I suggest you enable tracing using Microsoft Dynamics CRM Diagnostics (this should be somewhere on the start menu).

Then start Outlook and run the configuration wizard.
When it fails, turn tracing off
Review the files in C:\Users\LoggedinUser\AppData\Local\Microsoft\MSCRM\Traces, replace LoggedinUser with the name of your user account.

Author

Commented:
Thanks feridun. Looking at logs helped.

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