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dilesFlag for United Kingdom of Great Britain and Northern Ireland

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Adding contacts to Public Folders

A customer is using Outlook 2010 with Exchange 2010 on a W7 PC. The user wants to add a new contact to a public folder using to following process:
Select Public Folder
Click New Contact from the ribbon
Fill in details
(at the bottom left of the new contact it say "In Shared Folder "folder name" - Public Folder)
Click Save & Close

The new contact is then saved in the users Personel Contacts and not in the Selected Public folder.

The user has the correct permissions (Publishing Editor), if the new contact is then Drag/Dropped into the Public folder that works.

What could be wrong about the above process.

Every hopeful
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It's the one that worked.