Sekar Chinnakannu
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User facing issue when using multiple monitors, sometimes when he move the mouse pointer over a Citrix window, it vanishes and appears on another screen. Just to clarify, that 95% of the time,
User facing issue when using multiple monitors, sometimes when he move the mouse pointer over a Citrix window, it vanishes and appears on another screen. Just to clarify, that 95% of the time,
Are the display adapter drivers up to date? Is Citrix a recent arrival on the computer? Is there anything in their knowledgebase about this?
ASKER
Yes up to date, user installed latest version of online plugin 12.3.
It sounds like it is a setting within the citrix software and when the mouse is hovered over it the software settings go into effect and put it on the proper screen. Here is a page about setting citrix to work properly with multiple monitors see if it helps resolve the issue.
http://support.citrix.com/article/CTX115637
Good Luck HTH.
http://support.citrix.com/article/CTX115637
Good Luck HTH.
ASKER
we are using xenapp 6.5 the document applied to older versions only.
Sorry I wish I had some more suggestions for this. It's probably best to contact Citrix about this.
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ASKER
@giltjr applications are not published to full screen mode. The user didn't swapped the monitor.
@Merete the problem only when user launch any citrix applications. If he works in local then no issues everything looks good.
@Merete the problem only when user launch any citrix applications. If he works in local then no issues everything looks good.
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ASKER
Yes using same display ratio. let me give a try with reg settings.
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ASKER
issue fixed