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Sekar Chinnakannu
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User facing issue when using multiple monitors, sometimes when he move the mouse pointer over a Citrix window, it vanishes and appears on another screen. Just to clarify, that 95% of the time,

User facing issue when using multiple monitors, sometimes when he move the mouse pointer over a Citrix window, it vanishes and appears on another screen. Just to clarify, that 95% of the time,
CitrixMicrosoft Server OSWindows OSMicrosoft Legacy OSHardware

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Sekar Chinnakannu

8/22/2022 - Mon
Perarduaadastra

Are the display adapter drivers up to date? Is Citrix a recent arrival on the computer? Is there anything in their knowledgebase about this?
Sekar Chinnakannu

ASKER
Yes up to date, user installed latest version of online plugin 12.3.
kadafitcd

It sounds like it is a setting within the citrix software and when the mouse is hovered over it the software settings go into effect and put it on the proper screen.  Here is a page about setting citrix to work properly with multiple monitors see if it helps resolve the issue.

http://support.citrix.com/article/CTX115637

Good Luck HTH.
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Sekar Chinnakannu

ASKER
we are using xenapp 6.5 the document applied to older versions only.
kadafitcd

Sorry I wish I had some more suggestions for this.  It's probably best to contact Citrix about this.
SOLUTION
giltjr

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Sekar Chinnakannu

ASKER
@giltjr applications are not published to full screen mode. The user didn't swapped the monitor.

@Merete the problem only when user launch any citrix applications. If he works in local then no issues everything looks good.
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Sekar Chinnakannu

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Yes using same display ratio. let me give a try with reg settings.
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Sekar Chinnakannu

ASKER
issue fixed