BESX on new SBS2011 Server

Winfix1
Winfix1 used Ask the Experts™
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Hi

A client is having new server hardware with SBS2011.

On their old server SBS 2003 with BESX 5.0.

They are fairly small company and its easier and quicker to do a fresh install of everything and move their data and mailboxes manually by exporting PSTs etc and reimporting.

The question is whilst I am preparing their new server can I install a fresh copy of BESX and can I use their existing SRP ID, SRP Authentication Key, CAL ID & CAL Authentication Key?  Or do we need to get new ones? Can I install and get the new server up and running (without adding users to BESX) before closing off their old server?

Many thanks
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Abbas HaidarSenior Infrastructure Manager
Commented:
because it is besex so it will be easy anyway to get a new license which you can get for free and quick from the blackberry bes site
Top Expert 2013
Commented:
Agreed.  Because you are maintaining the current BES server while building your new SBS with BES, you will need a new Key (SRP ID, SRP Authentication Key).  This is free and easy to do.  You can then install the new server and all BES services while maintaining the existing server.  Not for BES reasons, but rather SBS reasons  (DNS & DHCP), the new server should be on an isolated network.

Author

Commented:
Thanks.

Just to be clear - can I completely install BESX on the server on a separate network with new keys etc whilst the existing besx for the domain is still running? Will Blackberry not detect a conflict in that Server1 is running BESX for x.co.uk and then Server2 appears running BESX for the same domain? Will Blackberry not see this as a conflict and get confused?
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Abbas HaidarSenior Infrastructure Manager

Commented:
they will not!
Top Expert 2013

Commented:
RIM/BB is interesting in the server on which the devices are registered, not the domain.  Your SBS is concerned about the domain.  You public DNS records will only point to the current SBS. So, agreed, there is no problem.  We do this frequently when replacing a server for clients.

Author

Commented:
OK Great. But the new server isnt receiving mail for the exisitng domain yet as the MX records do point to it yet, it has full ougoing intenet access so if I install besx with new codes how does RIM know what email domain its using? Surely somwhere along the line RIM must know that x.y.co.uk > sbserverA, how does it make that new association to connect handsets on x.y.co.uk > sbserverB whne we wipe the handset and reissue PINs etc.
Top Expert 2013

Commented:
RIM doesn't really care about the domain.  The mail is received by the server to which the MX records point.  That server then "talks" with RIM using its's own security codes.  

RIM can talk to both servers, that is not a problem, but the new server has no devices or mail so there is no problem.

Author

Commented:
Thanks

I have now installed BESX fine. All services are started, it communicates with RIM on port 3101, etc, etc. I have added a user who doesnt have a blackberry account on the "old" server (which is still running).

When I activate the handset for the user on the new server it basically wont activate saying "The Blackberry Enterprise Server has not responded to your activation request"

Is this because the New server currently has no public MX records pointing to it? Does RIM use MX records to locate the IP of the server?

How can I tell if the activation request is going to the New server? Can this be seen in one of the BES logs? Which log shows communication with RIM?
Top Expert 2013

Commented:
BES shouldn't care abut MX records, but the handset uses DNS to connect to the BES server. It doesn't need an MX record but it will need a Host (A) record for the domain to connect to the server.  For the SBS the Host record, the name used when you run the Internet Address wizard  (default is remote.domain.abc), and the certificate all have to be the same.

The main log I use for BES <=> hanset communication is domain_MAGT_01_date_#.txt  the logs are located under Program files (x86)\Research In Motion\Blackberry Enterprise server\ Logs\ <date>\

Also check with your service provider that the user has a BES account and not a BIS account.  Recently it changed, at least here in Canada, that there is no difference, but I don't know if that applies to existing accounts and with all service providers.

Author

Commented:
Ok. Thanks RobWill. Currently the A record for remote.xyz.co.uk points to the old server... the new one has no A records as yet just a Nat'd Public IP. So I guess thats why it wont work... will know next week when we replace old server with new.
Top Expert 2013

Commented:
You might want to register with the support center now.  If you run into problems at a crucial moment you get 1 free support call if running Express:
https://besc.webapps.blackberry.com/besc/dashboard/content/public/login.html?locale=en

The biggest catch with users is they cannot be domain admins.  If you have users that need to be, they should not be running their PC on a daily basis as an admin anyway, so we create JDoe and JDoe2.  The firstt is their primary account and the second is for admin purposes only.

Author

Commented:
This all worked fine.
Top Expert 2013

Commented:
Good to hear. Thanks Winfix1.
Cheers!
--Rob

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