Avatar of Winfix1
Winfix1
 asked on

BESX on new SBS2011 Server

Hi

A client is having new server hardware with SBS2011.

On their old server SBS 2003 with BESX 5.0.

They are fairly small company and its easier and quicker to do a fresh install of everything and move their data and mailboxes manually by exporting PSTs etc and reimporting.

The question is whilst I am preparing their new server can I install a fresh copy of BESX and can I use their existing SRP ID, SRP Authentication Key, CAL ID & CAL Authentication Key?  Or do we need to get new ones? Can I install and get the new server up and running (without adding users to BESX) before closing off their old server?

Many thanks
SBS

Avatar of undefined
Last Comment
Rob Williams

8/22/2022 - Mon
SOLUTION
Abbas Haidar

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER CERTIFIED SOLUTION
Rob Williams

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Winfix1

ASKER
Thanks.

Just to be clear - can I completely install BESX on the server on a separate network with new keys etc whilst the existing besx for the domain is still running? Will Blackberry not detect a conflict in that Server1 is running BESX for x.co.uk and then Server2 appears running BESX for the same domain? Will Blackberry not see this as a conflict and get confused?
Abbas Haidar

they will not!
Rob Williams

RIM/BB is interesting in the server on which the devices are registered, not the domain.  Your SBS is concerned about the domain.  You public DNS records will only point to the current SBS. So, agreed, there is no problem.  We do this frequently when replacing a server for clients.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Winfix1

ASKER
OK Great. But the new server isnt receiving mail for the exisitng domain yet as the MX records do point to it yet, it has full ougoing intenet access so if I install besx with new codes how does RIM know what email domain its using? Surely somwhere along the line RIM must know that x.y.co.uk > sbserverA, how does it make that new association to connect handsets on x.y.co.uk > sbserverB whne we wipe the handset and reissue PINs etc.
Rob Williams

RIM doesn't really care about the domain.  The mail is received by the server to which the MX records point.  That server then "talks" with RIM using its's own security codes.  

RIM can talk to both servers, that is not a problem, but the new server has no devices or mail so there is no problem.
Winfix1

ASKER
Thanks

I have now installed BESX fine. All services are started, it communicates with RIM on port 3101, etc, etc. I have added a user who doesnt have a blackberry account on the "old" server (which is still running).

When I activate the handset for the user on the new server it basically wont activate saying "The Blackberry Enterprise Server has not responded to your activation request"

Is this because the New server currently has no public MX records pointing to it? Does RIM use MX records to locate the IP of the server?

How can I tell if the activation request is going to the New server? Can this be seen in one of the BES logs? Which log shows communication with RIM?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Rob Williams

BES shouldn't care abut MX records, but the handset uses DNS to connect to the BES server. It doesn't need an MX record but it will need a Host (A) record for the domain to connect to the server.  For the SBS the Host record, the name used when you run the Internet Address wizard  (default is remote.domain.abc), and the certificate all have to be the same.

The main log I use for BES <=> hanset communication is domain_MAGT_01_date_#.txt  the logs are located under Program files (x86)\Research In Motion\Blackberry Enterprise server\ Logs\ <date>\

Also check with your service provider that the user has a BES account and not a BIS account.  Recently it changed, at least here in Canada, that there is no difference, but I don't know if that applies to existing accounts and with all service providers.
Winfix1

ASKER
Ok. Thanks RobWill. Currently the A record for remote.xyz.co.uk points to the old server... the new one has no A records as yet just a Nat'd Public IP. So I guess thats why it wont work... will know next week when we replace old server with new.
Rob Williams

You might want to register with the support center now.  If you run into problems at a crucial moment you get 1 free support call if running Express:
https://besc.webapps.blackberry.com/besc/dashboard/content/public/login.html?locale=en

The biggest catch with users is they cannot be domain admins.  If you have users that need to be, they should not be running their PC on a daily basis as an admin anyway, so we create JDoe and JDoe2.  The firstt is their primary account and the second is for admin purposes only.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
Winfix1

ASKER
This all worked fine.
Rob Williams

Good to hear. Thanks Winfix1.
Cheers!
--Rob