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Migrated Act! Can't enable incoming Syncs

The VM our Act! DBs reside on has been giving us a lot of problems lately, so we wanted to migrate it over to a new clean VM.

I used actdiag to detach the database, copied the .ADF, .ALF, and -database files folder over to the new server, openned in Act and all seemed good.  Then I went to enable incoming Syncs and got "Failed to open a connection to the database".

Any help would be greatly appreciated.

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Mike Lazarus

8/22/2022 - Mon
Mike Lazarus

Is it Pro? So Application sync?
I assume you didn't copy the PAD file (needs to be rebuilt)?

What version of ACT! - from help | about?
What operating system?

Act 2011 pro.  Windows Server 2008 R2

No, i didn't copy the PAD file, I let Act create a new one on the new VM.
Mike Lazarus

Has the database been shared?
What local folder is the database in?

Can you try disabling User Access Control on the server first?

BTW: Just for ref, you'll need some changes on the remotes when you move the Publisher
Your help has saved me hundreds of hours of internet surfing.

Shared in what way?
Local folder is C:\GFM-ACT

UAC is already disabled, as is windows firewall, no change.

Thx for that article.
Mike Lazarus

Tools | Database Main | Share
If on, try turning off then back on again
If that fails, try starting ACT! by right-clicking on the ACT! shortcut and "Run as Admin"

No change, still get the error.
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Reinstalling ACT! as a whole seemed to do the trick.
Mike Lazarus

Yes, one of the links seemed to point at an incomplete install