troubleshooting Question

One user, suddenly getting email bounce backs from a specific .com

Avatar of tjwo94
tjwo94 asked on
Windows Live Mail
5 Comments2 Solutions1796 ViewsLast Modified:
I have the owner of a company suddenly getting returned mail whenever sending to a specific .com

Other users in the office are sending to the this .com fine and are using the same settings as the owner.

He can send and recieve fine to and from everyone else.

I thought at first, perhaps his smtp settings needed to be adjusted and did so, however, this did not fix his issue. He is using Windows Live Mail, POP3 settings.

This is the bounceback info I get after changing his smtp to his local ISP smtp settings:


Reporting-MTA: dns; mta11.charter.net
Arrival-Date: Thu, 24 May 2012 11:57:48 -0400
Received-From-MTA: dns; imp09 (10.20.200.9)

Final-Recipient: RFC822; <user1@domain.com>
Action: failed
Status: 5.3.0
Remote-MTA: dns; domain.com.inbound10.mxlogic.net (208.65.144.2)
Diagnostic-Code: smtp; 554 Denied [c7a5ebf4.0.34734.00-2353.58856.p01c11m116.mxlogic.net] (Mode: normal)

Final-Recipient: RFC822; <user2@domain.com>
Action: failed
Status: 5.3.0
Remote-MTA: dns; domain.com.inbound10.mxlogic.net (208.65.144.2)
Diagnostic-Code: smtp; 554 Denied [c7a5ebf4.0.34734.00-2353.58856.p01c11m116.mxlogic.net] (Mode: normal)


And

This Message was undeliverable due to the following reason:

Your message was not delivered because the destination computer refused to accept it (the error message is reproduced below).  This type of error is usually due to a mis-configured account or mail delivery system on the destination computer; however, it could be caused by your message since some mail systems refuse messages with invalid header information, or if they are too large.

Your message was rejected by
domain.com.inbound10.mxlogic.net for the following reason:

     Denied [c7a5ebf4.0.34734.00-2353.58856.p01c11m116.mxlogic.net] (Mode:
normal)

The following recipients did not receive this message:

     <user1@domain.com>
     <user2@domain.com>
ASKER CERTIFIED SOLUTION
ckratsch

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