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anuneznyc
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User Not Receiving All Her Roadrunner Emails in Outlook

I have a client with the following ongoing problem. She receives all her email on her RoadRunner web-mail and on her Blackberry. But some of the emails never arrive on her laptop via Outlook.  She has turned off all her SPAM filtering in Outlook but it hasn't helped.

There doesn't seem to be any pattern as to which emails do not make it through to her laptop. Sometimes an email from someone arrives on her laptop and other days email from that same sender does not make it through.

She also noticed that if an email shows up on the Blackberry (but not her laptop) and she resends to herself, it then makes through to her laptop. Why did it not come through the first time?

What's the best way to troubleshoot this?
OutlookEmail ProtocolsEmail Clients

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anuneznyc

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
apache09

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anuneznyc

ASKER
Thanks for the response. She is actually using Outlook 2003 w/ SP3 installed.

How would she disable BlackBerry synching temporarily?
apache09

Get the Phone, Go into the sync settings and turn off the sync or remove the Excahnge Sync Account
anuneznyc

ASKER
This is a Road Runner email account. It's not an Exchange account. So if she removes that email account from the BlackBerry, I don't think her older emails will sync up properly when she adds the account back, will they?
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
anuneznyc

ASKER
apache09, when you can, please respond to my last posting above. Thanks.