User Not Receiving All Her Roadrunner Emails in Outlook

anuneznyc
anuneznyc used Ask the Experts™
on
I have a client with the following ongoing problem. She receives all her email on her RoadRunner web-mail and on her Blackberry. But some of the emails never arrive on her laptop via Outlook.  She has turned off all her SPAM filtering in Outlook but it hasn't helped.

There doesn't seem to be any pattern as to which emails do not make it through to her laptop. Sometimes an email from someone arrives on her laptop and other days email from that same sender does not make it through.

She also noticed that if an email shows up on the Blackberry (but not her laptop) and she resends to herself, it then makes through to her laptop. Why did it not come through the first time?

What's the best way to troubleshoot this?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2012
Commented:
I would try disbaling the blackberry sync for a while and testing

This iwll give you a good indication if the blackberry is the cause or if OUtlook is the issue here

Although, ive got my money on Blackberry

I dont see what version of outlook is being used

But check to see they have the latest SP installed

Office 2010 = Sp1
Office 2007 = SP3

Author

Commented:
Thanks for the response. She is actually using Outlook 2003 w/ SP3 installed.

How would she disable BlackBerry synching temporarily?
Top Expert 2012

Commented:
Get the Phone, Go into the sync settings and turn off the sync or remove the Excahnge Sync Account

Author

Commented:
This is a Road Runner email account. It's not an Exchange account. So if she removes that email account from the BlackBerry, I don't think her older emails will sync up properly when she adds the account back, will they?

Author

Commented:
apache09, when you can, please respond to my last posting above. Thanks.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial