Where and How to manage Trend Micro Anti Spam?

Broadsound used Ask the Experts™
Running Trend Micro WFBS 7.0 on a Server 2008 R2.

President of company cannot get email from @leadingagemenh.org.  

MXtoolbox shows: for this domain shows:

             Status                Result
      OK - resolves to cdptpa-bc-smtpin01.mail.rr.com
      Warning - Reverse DNS does not match SMTP Banner
      Warning - Does not support TLS.
      0 seconds - Good on Connection time
      OK - Not an open relay.
      2.324 seconds - Good on Transaction Time

So it could be Reverse DNS causing it to be blocked.  

Message Details:

Arrival-Date: Wed, 23 May 2012 15:04:55 +0000
Reporting-MTA: dns; cdptpa-bc-oedge01.mail.rr.com

Remote-MTA: dns; mail.xxxxxxx.com
Diagnostic-Code: smtp; 550 5.7.1 Your email messages have been blocked by the recipient OR by Trend Micro Email Reputation Service. Contact the recipient or his/her administrator using alternate means to resolve the issue.
Status: 5.7.1
Last-Attempt-Date: Wed, 23 May 2012 15:04:55 +0000
Final-Recipient: rfc822; xxxxx@xxxxxx.com
Action: failed


I don't know how to get into the Trend Micro Spam manager.  I don't even know if that is the problem.  I would like to know how to get into it.  

Any ideas on:  1)  How to get into Trend Spam Manager
2) What the cause of this bounce is?
3)  If turning off the Microsoft Exchange anti-spam update service will help?
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Is this corporate email from an Exchange server?  -if so, WFB is not the problem. You need an Excahgen anti-spam solution such as Trend's "Scanmail for Exchange" or another product of similar purpose.
Ok.  I turned off the Microsoft exchange anti-spam update and they can now receive the emails.

How very odd.  How is the microsoft exchange anti-spam update service managed?


Microsoft Exchange Anti-Spam Update Service was stopped and now they can receive email from that domain.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial