troubleshooting Question

Where and How to manage Trend Micro Anti Spam?

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Broadsound asked on
Server SoftwareMicrosoft ApplicationsMicrosoft Server Apps
3 Comments2 Solutions2387 ViewsLast Modified:
Running Trend Micro WFBS 7.0 on a Server 2008 R2.

President of company cannot get email from  

MXtoolbox shows: for this domain shows:

             Status                Result
      OK - resolves to
      Warning - Reverse DNS does not match SMTP Banner
      Warning - Does not support TLS.
      0 seconds - Good on Connection time
      OK - Not an open relay.
      2.324 seconds - Good on Transaction Time

So it could be Reverse DNS causing it to be blocked.  

Message Details:

Arrival-Date: Wed, 23 May 2012 15:04:55 +0000
Reporting-MTA: dns;

Remote-MTA: dns;
Diagnostic-Code: smtp; 550 5.7.1 Your email messages have been blocked by the recipient OR by Trend Micro Email Reputation Service. Contact the recipient or his/her administrator using alternate means to resolve the issue.
Status: 5.7.1
Last-Attempt-Date: Wed, 23 May 2012 15:04:55 +0000
Final-Recipient: rfc822;
Action: failed


I don't know how to get into the Trend Micro Spam manager.  I don't even know if that is the problem.  I would like to know how to get into it.  

Any ideas on:  1)  How to get into Trend Spam Manager
2) What the cause of this bounce is?
3)  If turning off the Microsoft Exchange anti-spam update service will help?

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