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jabbman
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Empty Global Address List

I noticed that our GAL did not have current information so I did an update 2 days ago.  Everything looked fine then and yesterday, but this morning the entire GAL shows up as blank in users outlook.  To add to the weirdness it shows up fine and updated when you go in through Outlook Web App.  Any ideas???
OutlookExchange

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Hendrik Wiese

8/22/2022 - Mon
Hendrik Wiese

Hi,

Please follow my article to manually updated your GAL and ensure that everything is in tact, then let me know if it helps?
 
Manually Update Global Address List (GAL) on Exchange 2010

Should the article help with the solution please mark the article as helpful?

Cheers!!!
pwnbasketz

is cached exchange mode enabled for your profile?  if so, can you try disabling it, restart outlook, and let me know if it pulls the updated/accurate GAL (thinking it's an issue with the OAB)
Hendrik Wiese

Hi,

Please follow my article to manually updated your GAL and ensure that everything is in tact, then let me know if it helps?
 
Manually Update Global Address List (GAL) on Exchange 2010

Should the article help with the solution please mark the article as helpful?

Cheers!!!
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
jabbman

ASKER
I took it out of cache mode and that didn't help.
I'll try the other suggestion
jabbman

ASKER
One the first step of that solution I received the following:

[PS] C:\Windows\system32>update-GlobalAddressList -Identity "Default Global Address List" -DomainController "ercfileserver.erc-incorporated.com"

WARNING: The recipient "erc-incorporated.com/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't
be updated.
WARNING: The recipient "erc-incorporated.com/Microsoft Exchange System Objects/Offline Address Book -
\/o=ERCINC\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "erc-incorporated.com/Microsoft Exchange System Objects/Organization(409)" is invalid and
couldn't be updated.
jabbman

ASKER
The strangest this is that its perfect in OWA.  Why would that be?
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Hendrik Wiese

Hi,

Please excuse the dbl post the phones browser bombed out.

Cheers!!!
jabbman

ASKER
Ok I have confirmed its not the OAB because after taking the steps above my EXCHANGEOAB directory is completely blank.  No LZX files and nothing in the oab.xml file.  So the issue must be with my GAL, but again it shows up fine in the Web App.
SOLUTION
Hendrik Wiese

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MajSteel

Thank you, Hendrik!! I could't figure out why all of my new GALs were empty. I found the purportedSearch value and it was empty! I added the search string and then ran the Update-GlobalAddressList command and now they are all there!!

Thank you so much, you just saved me from the 100 searches I've already done.
Your help has saved me hundreds of hours of internet surfing.
fblack61
Hendrik Wiese

Glad I could help :)