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Photo ID printer prints images too dark

My security department has a fargo direct to card 550 ID printer.  Students with a dark complexion print out very dark.  On the computer screen the photo looks fine but printint out on the photo printer its almost a silhouette.  

In the manual it reccomends adjusting the dye-sub intensity.  I did this but it makes the entire ID card looked washed out and does not fix the dark image problem.

I just installed the latest driver and have 2 printers.  I tested both of them and they are both dark.
Printers and ScannersWindows 7Digital Cameras / Camcorders

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Paul Sauvé

8/22/2022 - Mon
Paul Sauvé

Have a look here: Resolving the incorrect Image Darkness problems on page 4-42, DTC550 Direct to Card Printer/Encoder User Guide (Rev. 2.8) ]. There seems to be two approaches to resolving the problem.

I did try that.  They suggested "Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver."    It just made the entire card look washed out.
Paul Sauvé

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