watchguard firewall

pramod1 used Ask the Experts™
I have firebox x550e, one of earlier administrator had set up log software and he is no more working

as when i log into system manager , under tools-I see logs-log viewer and report server

but i don't know the passphrase. and I am unable to run log server.

can some body tell me how to remove log server and re-install the same so i can track sites in my company of my users.
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You will need to reinstall the WatchGuard System Manager and then setup the Watchguard to interface with the new Log Server.

First you will want to note what version of the WatchGuard System Manager you are using. Then deinstall WatchGuard System Manager.

Go to and download the setup files if you do not still have them.

Install and configure the WatchGuard System Manager and Servers. During setup it will ask you to choose a new admin password for the server as well as an encryption key.

Once the servers are setup, go on your WatchGuard and change the configuration of the log server settings to go to your newly setup server. You will need to enter your new encryption key.

The detailed steps for each part can be found on the WatchGuard Help site. I also recommend using a company password manager to pass this secure info down to the next guy so he does not have to go through this.

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