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OUTLOOK 2010 Email not showing up in the pane but shows that there is Email in the inbox

Currently running Exchange 2010 and outlook 2010. I have a user on XP that is not able to see his new email in the read pane even thou it says he has new email. After he sends out an email, it drops into the read pane and he is able to read new mail. I have tried doing a outlook /cleanviews, Verified Acct Settings (default), Reset outlook view, Did the steps for starting outlook in the safe Mode, Deleted outlook profile and removed/installed outlook 2010. Still having issues with the User email.
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BillBondo
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