Outlook 2003 - Incomplete First-Time Profile Creation Sends Outlook In Loop

DougGentile
DougGentile used Ask the Experts™
on
During first-time use of Outlook 2003, user was unable to complete the Exchange user profile configuration during the wizard, as the Exchange server was unavailable.  Consequently now when Outlook is started, it attempts to use this particular uncompleted profile, but can't connect, displays an error, and the the program closes.  

The error received is "Unable to open your default email folders.  The information store could not be opened"

I have tried many configurations in attempt to get Outlook to open (and then create a proper profile), but this first profile must be cached somewhere and Outlook continually tries to use it.  This is despite whatever configuration changes are made from Mail in Control Panel.

Things i have tried:
1.  Configuring the initial profile correctly from Mail in Control Panel
2.  Creating a second profile using a POP account, and using as default
3.  Asking the profile to be prompted for choice
4.  Uninstalled and reinstalled Outlook 2003

Maybe there is there registry location where this profile can be deleted?  Or a folder location?
Outlook-2003-Error-05-24-2012.JPG
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2012
Commented:
Log onto the machine as Admin
Rename the Users Windows Profile to UserNameold
Log Off

Log back on As the User
You should get another chance to recteate the users profile without any of the residual Outlook Profile settings in the users OS Profile

Author

Commented:
Although drastic, this proved to be the only way to correct the issue.  Thank you for the assistance.
Top Expert 2012

Commented:
Sometimes, the above is the only way to resolve such issues
If there was an easier way I would have certainly suggested it.

If the help provided resolved your issue, why the B Grade?

B grades should only be given for incomplete answers.

Author

Commented:
I emailed the moderators and requested the grade to be changed.
Top Expert 2012

Commented:
Cheers

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial