troubleshooting Question

Outlook 2003 - Incomplete First-Time Profile Creation Sends Outlook In Loop

Avatar of DougGentile
DougGentileFlag for United States of America asked on
5 Comments1 Solution403 ViewsLast Modified:
During first-time use of Outlook 2003, user was unable to complete the Exchange user profile configuration during the wizard, as the Exchange server was unavailable.  Consequently now when Outlook is started, it attempts to use this particular uncompleted profile, but can't connect, displays an error, and the the program closes.  

The error received is "Unable to open your default email folders.  The information store could not be opened"

I have tried many configurations in attempt to get Outlook to open (and then create a proper profile), but this first profile must be cached somewhere and Outlook continually tries to use it.  This is despite whatever configuration changes are made from Mail in Control Panel.

Things i have tried:
1.  Configuring the initial profile correctly from Mail in Control Panel
2.  Creating a second profile using a POP account, and using as default
3.  Asking the profile to be prompted for choice
4.  Uninstalled and reinstalled Outlook 2003

Maybe there is there registry location where this profile can be deleted?  Or a folder location?
Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros