troubleshooting Question
Outlook 2003 - Incomplete First-Time Profile Creation Sends Outlook In Loop
DougGentile
asked on
asked on
During first-time use of Outlook 2003, user was unable to complete the Exchange user profile configuration during the wizard, as the Exchange server was unavailable. Consequently now when Outlook is started, it attempts to use this particular uncompleted profile, but can't connect, displays an error, and the the program closes.
The error received is "Unable to open your default email folders. The information store could not be opened"
I have tried many configurations in attempt to get Outlook to open (and then create a proper profile), but this first profile must be cached somewhere and Outlook continually tries to use it. This is despite whatever configuration changes are made from Mail in Control Panel.
Things i have tried:
1. Configuring the initial profile correctly from Mail in Control Panel
2. Creating a second profile using a POP account, and using as default
3. Asking the profile to be prompted for choice
4. Uninstalled and reinstalled Outlook 2003
Maybe there is there registry location where this profile can be deleted? Or a folder location?
Outlook-2003-Error-05-24-2012.JPG
The error received is "Unable to open your default email folders. The information store could not be opened"
I have tried many configurations in attempt to get Outlook to open (and then create a proper profile), but this first profile must be cached somewhere and Outlook continually tries to use it. This is despite whatever configuration changes are made from Mail in Control Panel.
Things i have tried:
1. Configuring the initial profile correctly from Mail in Control Panel
2. Creating a second profile using a POP account, and using as default
3. Asking the profile to be prompted for choice
4. Uninstalled and reinstalled Outlook 2003
Maybe there is there registry location where this profile can be deleted? Or a folder location?
Outlook-2003-Error-05-24-2012.JPG
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