Link to home
Start Free TrialLog in
Avatar of DougGentile
DougGentileFlag for United States of America

asked on

Outlook 2003 - Incomplete First-Time Profile Creation Sends Outlook In Loop

During first-time use of Outlook 2003, user was unable to complete the Exchange user profile configuration during the wizard, as the Exchange server was unavailable.  Consequently now when Outlook is started, it attempts to use this particular uncompleted profile, but can't connect, displays an error, and the the program closes.  

The error received is "Unable to open your default email folders.  The information store could not be opened"

I have tried many configurations in attempt to get Outlook to open (and then create a proper profile), but this first profile must be cached somewhere and Outlook continually tries to use it.  This is despite whatever configuration changes are made from Mail in Control Panel.

Things i have tried:
1.  Configuring the initial profile correctly from Mail in Control Panel
2.  Creating a second profile using a POP account, and using as default
3.  Asking the profile to be prompted for choice
4.  Uninstalled and reinstalled Outlook 2003

Maybe there is there registry location where this profile can be deleted?  Or a folder location?
Outlook-2003-Error-05-24-2012.JPG
ASKER CERTIFIED SOLUTION
Avatar of apache09
apache09
Flag of New Zealand image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of DougGentile

ASKER

Although drastic, this proved to be the only way to correct the issue.  Thank you for the assistance.
Sometimes, the above is the only way to resolve such issues
If there was an easier way I would have certainly suggested it.

If the help provided resolved your issue, why the B Grade?

B grades should only be given for incomplete answers.
I emailed the moderators and requested the grade to be changed.
Cheers