Exchange 2010 export mailboxes

Stolzman used Ask the Experts™
Hi, we are running Exchange 2010 SP2 on Windows Server 2008R2.  Wehave some mailboxes that we can't back them up.  I want to export the data, delete the mailbox, recreate the mailbox and import the data to see if this fixes things.

I can see how to import and export data to a .pst using Outlook 2010.  However, when I researched how to export/import mailboxes using EMC, many articles suggested using the import/export wizard.  To invoke this in EMC, you navigate to Recipient Configuration/Mailbox, right click on the user and click export or import.

However, when I right click on the user, I do not see the import/export options.

Any suggestions as to how I could make these options appear?
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Rather than exporting, deleting, recreating and importing, I would suggest that fixing the backup issue should be your primary concern as it might well be that the export fails with the same problem.

It was possible in some Beta versions to export from the EMC, it also required the 64bit version of Outlook 2010 to be on the computer running the export. For instructions on how to do the export and import with Powershell, I would suggest these two articles
You need to have 64-bit Office 2010 installed on the system for the server import/export to work properly.

Also - if you have Archive mailboxes, you will have to export the archives separately from the mailbox.
I would advise against installing Outlook on the server, you could however install the Exchange Management tools on a workstation, the export would be quicker running on the server which is why I would suggest using Powershell.

I would stil suggest seeing what the root problem of backup issue is, as this could cause the export to either fail, or even worse produce something that cannot be imported.

After the export strongly suggest testing the import by importing to a different mailbox before deleting the original mailbox.

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