Michael Belletty
asked on
Asus laptop Blue Screen Issue
I have an Asus laptop running Vista Home Premium which has a blue screen eror issue during start-up.
The laptop will not start-up to desktop. part way through the boot up we get a blue screen error:
STOP: c000021a {Fatal System Error}
The initial session process or system process terminated...........
It then re-starts. It is caught in this loop.
The laptop OS was re-installed a month ago and worked perfectly up until 3 days ago.
I have tried to repair with Vista CD and also gotten a command prompt in the CD and tried chkdsk/r and sfc /scannow
Neither of these work.
I have also taken 1 2GB RAM chip out in case it was that.
Can anyone else suggest a fix for this, before I have to re-install the OS
The laptop will not start-up to desktop. part way through the boot up we get a blue screen error:
STOP: c000021a {Fatal System Error}
The initial session process or system process terminated...........
It then re-starts. It is caught in this loop.
The laptop OS was re-installed a month ago and worked perfectly up until 3 days ago.
I have tried to repair with Vista CD and also gotten a command prompt in the CD and tried chkdsk/r and sfc /scannow
Neither of these work.
I have also taken 1 2GB RAM chip out in case it was that.
Can anyone else suggest a fix for this, before I have to re-install the OS
I would suggest hit F8 at the logo image, in boot options, select safe mode and then go to system restore. if you can get to safe mode, go back to the boot options (power up>F8) select repair installation, then system restore. restore to a day you remember the system was working fine and give it a try - if that doesn't a clean install will most likely do it.
ASKER
I have tried also last known good config and safe mode (also with networking) and they all come up the same as well, BSOD
Have you tried to boot from the CD, select install and the repair the windows installation? I think that's an option you could try without losing your files/programs.
ASKER
Yes as per original post, I tried the repair with the Vista CD. Still no go
Have you tried an in-place reinstall? http://support.microsoft.com/kb/2255099
Supposed to reinstall the OS without destroying data.
Supposed to reinstall the OS without destroying data.
It could mean your hard drive is dying, so I would first run full diagnostics on that
I hope this helps !
I hope this helps !
please post the minidump - find it in windows\minidumps
you can copy it when you hook the disk to a working PC, or boot this pc from a liveknoppix cd :
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso
you can copy it when you hook the disk to a working PC, or boot this pc from a liveknoppix cd :
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso
ASKER
nobus- there is no minidump folder
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any special reason for not getting an A grade?
Not sure what your technical level is but above is an MS KB on how to troubleshoot this issue. I would try "last known good configuration" first, if you haven't already.