troubleshooting Question

Active Sync connectivity error

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betobarajas asked on
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20 Comments4 Solutions7048 ViewsLast Modified:
I have been trying to get Active Sync setup to use with HTC Android smartphones but cant seem to get it configured right.  I am using an ssl key from godaddy and added the keys to IIS7 and to the intermediate certificate authority.  The firewall is set to allow port 443 and AV is currently disabled.  This is on MS Exchange 2010 on a WS 2008 R2.  

ExRCA is testing Exchange ActiveSync.
       The Exchange ActiveSync test failed.
       
      Test Steps
       
      Attempting the Autodiscover and Exchange ActiveSync test (if requested).
       Testing of Autodiscover for Exchange ActiveSync failed.
       
      Test Steps
       
      Attempting each method of contacting the Autodiscover service.
       The Autodiscover service couldn't be contacted successfully by any method.
       
      Test Steps
       
      Attempting to test potential Autodiscover URL https://cocopah-casino.com/AutoDiscover/AutoDiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Test Steps
       
      Attempting to resolve the host name cocopah-casino.com in DNS.
       The host name resolved successfully.
       
      Additional Details
      Testing TCP port 443 on host cocopah-casino.com to ensure it's listening and open.
       The port was opened successfully.
      Testing the SSL certificate to make sure it's valid.
       The SSL certificate failed one or more certificate validation checks.
       
      Test Steps
       
      ExRCA is attempting to obtain the SSL certificate from remote server cocopah-casino.com on port 443.
       ExRCA wasn't able to obtain the remote SSL certificate.
       
      Additional Details
       The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
      Attempting to test potential Autodiscover URL https://autodiscover.cocopah-casino.com/AutoDiscover/AutoDiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.cocopah-casino.com in DNS.
       The host name couldn't be resolved.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Host autodiscover.cocopah-casino.com couldn't be resolved in DNS InfoDomainNonexistent.
      Attempting to contact the Autodiscover service using the HTTP redirect method.
       The attempt to contact Autodiscover using the HTTP Redirect method failed.
       
      Test Steps
       
      Attempting to resolve the host name autodiscover.cocopah-casino.com in DNS.
       The host name couldn't be resolved.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Host autodiscover.cocopah-casino.com couldn't be resolved in DNS InfoDomainNonexistent.
      Attempting to contact the Autodiscover service using the DNS SRV redirect method.
       ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
       
      Test Steps
       
      Attempting to locate SRV record _autodiscover._tcp.cocopah-casino.com in DNS.
       The Autodiscover SRV record wasn't found in DNS.
        Tell me more about this issue and how to resolve it

Help Please.
ASKER CERTIFIED SOLUTION
Chris
Lead Infrastructure Architect

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