troubleshooting Question

it management software - recommendation

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mikey250 asked on
Enterprise Software
6 Comments3 Solutions546 ViewsLast Modified:
hi i wanted to know what software experts recomend for managing a service desk based around small to medium business or even an individual until their is more staff ?

- receving the 1st phonecall from a user with an it issue
- a process to follow that allows  problem to resolved through to resolution
- knowleadge base - to store answers for other potential calls

ive currently been looking at this site as there maybe concerns i need to look at or ease of use before using a piece of software like the below:

im aware no company i know of uses the above but not even sure why company choose other types of software to manage an it team

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