hi i wanted to know what software experts recomend for managing a service desk based around small to medium business or even an individual until their is more staff ?
- receving the 1st phonecall from a user with an it issue
- a process to follow that allows problem to resolved through to resolution
- knowleadge base - to store answers for other potential calls
ive currently been looking at this site as there maybe concerns i need to look at or ease of use before using a piece of software like the below:
im aware no company i know of uses the above but not even sure why company choose other types of software to manage an it team