troubleshooting Question

it management software - recommendation

Avatar of mikey250
mikey250 asked on
Enterprise Software
6 Comments3 Solutions546 ViewsLast Modified:
hi i wanted to know what software experts recomend for managing a service desk based around small to medium business or even an individual until their is more staff ?

- receving the 1st phonecall from a user with an it issue
- a process to follow that allows  problem to resolved through to resolution
- knowleadge base - to store answers for other potential calls

ive currently been looking at this site as there maybe concerns i need to look at or ease of use before using a piece of software like the below:

http://www.manageengine.com/products/service-desk/index.html?gclid=CJ6-xsKEm7ACFcohfAodJGtlWQ

im aware no company i know of uses the above but not even sure why company choose other types of software to manage an it team
ASKER CERTIFIED SOLUTION
Bawer
CIO

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