MSI - Lost connection to custom action server process. Attempting to regenerate.

JasonMewes used Ask the Experts™

I'm trying to install a program on my XP-computer. But after installation the program doesn't work ok.

And when I logg the installation the last line look like this
MSI (s) (D8:6C) [11:16:36:218]: MainEngineThread is returning 0
MSI (s) (D8:58) [11:16:36:218]: Destroying RemoteAPI object.
MSI (s) (D8:D8) [11:16:36:218]: Custom Action Manager thread ending.
MSI (c) (A4:2C) [11:16:36:234]: Back from server. Return value: 0
MSI (c) (A4:2C) [11:16:36:234]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (A4:2C) [11:16:36:234]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Åtgärden avslutades 11:16:36: ExecuteAction. Returvärdet 1.
MSI (c) (A4:2C) [11:16:36:234]: Skipping action: RunVcredist (condition is false)
MSI (c) (A4:2C) [11:16:36:234]: Doing action: SetupCompleteSuccess
Åtgärd 11:16:36: SetupCompleteSuccess. 
Åtgärden startade 11:16:36: SetupCompleteSuccess.
Information 2826. Control ShowMsiLogText on dialog SetupCompleteSuccess extends beyond the boundaries of the dialog to the right by 24 pixels.
Åtgärd 11:16:36: SetupCompleteSuccess. Dialog created
Åtgärden avslutades 11:16:39: SetupCompleteSuccess. Returvärdet 2.
Åtgärden avslutades 11:16:39: INSTALL. Returvärdet 1.
MSI (c) (A4:2C) [11:16:39:015]: Lost connection to custom action server process. Attempting to regenerate.

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If I run the setup on an other XP-computer the logging does end with
"Lost connection to custom action server process. Attempting to regenerate."

Does anybody know whats is wrong?

// Jason
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Top Expert 2012

Could you please attach the entire log?

I assume you tried rebooting and tried the install again?


CSI-Windows_com: Yes I have rebooted and tried several times.
Attached the entire log as well
Top Expert 2012

I can't get the log to download via chrome or IE - could you please use to send it to experts dot services at sanoys dot com?
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ok, I have used
Top Expert 2012
MSI would start this DLL in a separate copy of msiexec.exe in order to sandbox it.

It looks like it temporarily lost the RPC connection, but as long as the package is completing successfully I wouldn't worry about it.

Is the package completing successfully?


I had to install it on other computer, (same hardware and running WinXp as well)

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