Problem with Windows Vista SP1 Update.

Clive Beaton
Clive Beaton used Ask the Experts™
on
I have a clients machine to do some work on.  I tried to install an application program but it failed saying SP1 needed to be installed.  I started the SP1 Update but on restart, it had some sort of error.  I shutdown,  restarted,  went to Windows Update which said there were no important updates.  I tried to install the application program again but got the same error.

How can I tell if SP1 has been installed?  

How can I force a re -update of SP1?

Thanks in advance.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2015
Commented:
As far as I know Vista is at SP2 level currently, and if there aren't any updates available that PC will be at that level. I absolutely won't recommend removing SP2, as that leaves you with many vulnerabilities. I'd rather suggest you check the program's website for updates. If there are none, try right clicking the installer of the Program, select "properties", then "Compatibility", and then you should have an option "Compatibility Mode". After that you should be able to select Vista SP1 as the mode in which the tool should get installed.
DonNetwork Administrator
Commented:
Run the Vista System Update Readiness Tool

http://support.microsoft.com/kb/947821
Top Expert 2013
Commented:
>>  How can I tell if SP1 has been installed?    <<  it is displayed if you select start>right click my Computer and select properties
  >>  but got the same error  <<  what error?
i am actually updating several laptops with Vista home, and wanted to install SP1
it refused, telling me it needed updates first
maybe that's your problem?
if that is the case, run windows Update, and let it update
you can always check in the list of updates when SP1 (or SP2) are present to be installed
How to Generate Services Revenue the Easiest Way

This Tuesday! Learn key insights about modern cyber protection services & gain practical strategies to skyrocket business:

- What it takes to build a cloud service portfolio
- How to determine which services will help your unique business grow
- Various use-cases and examples

Jackie Man IT Manager
Top Expert 2010
Commented:
Run the following command in elevated command prompt.

  sfc /scannow

Restart computer and you may need to run the above commands a few times before you try windows update again.
Clive BeatonAccess Developer

Author

Commented:
Client has taken the machine.  I should get it back in a couple of days.  Then I'll continue.
Clive BeatonAccess Developer

Author

Commented:
Nothing worked.  I took it to a reputable computer shop where I know the techs to be very capable.  After some hours work they concluded that Vista would have to be re-installed.  The client will likely take this option.

Thanks for your assistance.  What should I do with this question, points etc?

Please advise.
Top Expert 2013

Commented:
close it as you like : reward helpful posts, or not
Clive BeatonAccess Developer

Author

Commented:
Thank you.  All the posts were helpful and informative.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial