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CanOfWorms
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No keyboard Lenovo Windows 7

I've got a Levono M Series PC running Windows 7. It has Symantec Full Disk encryption installed. When the PC boot it wants to do a repair an I can not make the PC skip. Here is what happens;

1. Turn on crappy PC
2. I am able to use the USB keyboard to enter into Lenovo BIOS
3. PC POST
4. Symantec Encryption Pre-Windows environment loads
5. Windows starts to launch and drops to dos asking Perform Repair (default) and will accept the default in 30 seconds if the other option, skip repair and boos OS isnt pressed. At this point the keyboard does not work, I have tried 2 different USB keyboards, 3 if you include a wireless Microsoft keyboard cant CTRL-ALT-DEL, cant press escape, can use arrrow keys caps lock wont light up.

If i press F8 repeatedly durring the boot process it will get to the Advanced Boot Options. With options like Repair Computer, Safe Mode, Etc. - No keyboard here either.

If i let the PC boot into the repair automaticaly it will attempt to repair and fail. THE MOUSE AND KEYBOARD DO WORK at this point.

Anyone have any way to get through this?
Windows 7PCDesktops

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CanOfWorms

8/22/2022 - Mon
John

>>> If i let the PC boot into the repair automaticaly it will attempt to repair and fail. THE MOUSE AND KEYBOARD DO WORK at this point

A repair will normally work, and so at this point, you might be better off to back up your data and email (boot with a bootable DVD which bypasses everything) and then use the Lenovo built in recover process. This re-images to out the box specification and so is, of course, a drastic step.

.... Thinkpads_User
CanOfWorms

ASKER
I am confused by your advise. Are you suggesting I boot from a Windows 7 CD and try and to a repair installation?

Also I found this article that seems relevant; http://www.symantec.com/business/support/index?page=content&id=TECH170751&actp=search&viewlocale=en_US&searchid=1337962692588

We are running v.7.0.8 SP2
SOLUTION
John

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John

Thank you, and thanks for the update. ... Thinkpads_User
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CanOfWorms

ASKER
Symantec Endpoint Encryption v.7.0.8 does not support USB