No keyboard Lenovo Windows 7

CanOfWorms
CanOfWorms used Ask the Experts™
on
I've got a Levono M Series PC running Windows 7. It has Symantec Full Disk encryption installed. When the PC boot it wants to do a repair an I can not make the PC skip. Here is what happens;

1. Turn on crappy PC
2. I am able to use the USB keyboard to enter into Lenovo BIOS
3. PC POST
4. Symantec Encryption Pre-Windows environment loads
5. Windows starts to launch and drops to dos asking Perform Repair (default) and will accept the default in 30 seconds if the other option, skip repair and boos OS isnt pressed. At this point the keyboard does not work, I have tried 2 different USB keyboards, 3 if you include a wireless Microsoft keyboard cant CTRL-ALT-DEL, cant press escape, can use arrrow keys caps lock wont light up.

If i press F8 repeatedly durring the boot process it will get to the Advanced Boot Options. With options like Repair Computer, Safe Mode, Etc. - No keyboard here either.

If i let the PC boot into the repair automaticaly it will attempt to repair and fail. THE MOUSE AND KEYBOARD DO WORK at this point.

Anyone have any way to get through this?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
>>> If i let the PC boot into the repair automaticaly it will attempt to repair and fail. THE MOUSE AND KEYBOARD DO WORK at this point

A repair will normally work, and so at this point, you might be better off to back up your data and email (boot with a bootable DVD which bypasses everything) and then use the Lenovo built in recover process. This re-images to out the box specification and so is, of course, a drastic step.

.... Thinkpads_User

Author

Commented:
I am confused by your advise. Are you suggesting I boot from a Windows 7 CD and try and to a repair installation?

Also I found this article that seems relevant; http://www.symantec.com/business/support/index?page=content&id=TECH170751&actp=search&viewlocale=en_US&searchid=1337962692588

We are running v.7.0.8 SP2
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Lenovo does not come with a Windows 7 DVD. It has a recovery partition and you can order recovery DVD's if you wish.

I was suggesting booting with a standard boot DVD (like Ultimate Boot CD) to (1) see if your keyboard / mouse is working externally and (2) to back up data and email.

The only Lenovo action you can take (that I know of) is to do a repair (which fails) or do a recovery (which is drastic and goes back to square one).

Alternatively, follow the Symantec advice and upgrade SEE to the new version. I use some Symantec products but I do not use this one.

... Thinkpads_User
How to Generate Services Revenue the Easiest Way

This Tuesday! Learn key insights about modern cyber protection services & gain practical strategies to skyrocket business:

- What it takes to build a cloud service portfolio
- How to determine which services will help your unique business grow
- Various use-cases and examples

Ok thanks for the info. I have learned one way to resolve is to;
-Boot from Symantec Endpoint Encryption and decrypt the drive
-Remove a couple symantec files, unknow which
-Install version of Symantec the supports USB
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you, and thanks for the update. ... Thinkpads_User

Author

Commented:
Symantec Endpoint Encryption v.7.0.8 does not support USB

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial