Avatar of CanOfWorms
Flag for United States of America asked on

No keyboard Lenovo Windows 7

I've got a Levono M Series PC running Windows 7. It has Symantec Full Disk encryption installed. When the PC boot it wants to do a repair an I can not make the PC skip. Here is what happens;

1. Turn on crappy PC
2. I am able to use the USB keyboard to enter into Lenovo BIOS
4. Symantec Encryption Pre-Windows environment loads
5. Windows starts to launch and drops to dos asking Perform Repair (default) and will accept the default in 30 seconds if the other option, skip repair and boos OS isnt pressed. At this point the keyboard does not work, I have tried 2 different USB keyboards, 3 if you include a wireless Microsoft keyboard cant CTRL-ALT-DEL, cant press escape, can use arrrow keys caps lock wont light up.

If i press F8 repeatedly durring the boot process it will get to the Advanced Boot Options. With options like Repair Computer, Safe Mode, Etc. - No keyboard here either.

If i let the PC boot into the repair automaticaly it will attempt to repair and fail. THE MOUSE AND KEYBOARD DO WORK at this point.

Anyone have any way to get through this?
Windows 7PCDesktops

Avatar of undefined
Last Comment

8/22/2022 - Mon

>>> If i let the PC boot into the repair automaticaly it will attempt to repair and fail. THE MOUSE AND KEYBOARD DO WORK at this point

A repair will normally work, and so at this point, you might be better off to back up your data and email (boot with a bootable DVD which bypasses everything) and then use the Lenovo built in recover process. This re-images to out the box specification and so is, of course, a drastic step.

.... Thinkpads_User

I am confused by your advise. Are you suggesting I boot from a Windows 7 CD and try and to a repair installation?

Also I found this article that seems relevant; http://www.symantec.com/business/support/index?page=content&id=TECH170751&actp=search&viewlocale=en_US&searchid=1337962692588

We are running v.7.0.8 SP2

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.

Thank you, and thanks for the update. ... Thinkpads_User
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes

Symantec Endpoint Encryption v.7.0.8 does not support USB