Can't setup User in BESX - GAL Incorrect

jnordeng
jnordeng used Ask the Experts™
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Our environment is made up of Exchange 2007, Active Directory is a Windows 2003 Domain, (2 DC's) and we are running BESX 5.0.3, with over 20 active users.  I have had no problems provisioning new BESX users.  However; I have a problem with 1 user.  It seems to stem back to the GAL.  I cannot add this person via e-mail and if i browse to her name, it brings in an old e-mail address which has not been on the Exchange server in a few years as it was incorrect.  So, in trying to determine what is going on here, also noticed that if I use a SmartPhone (Windows 7 - ActiveSync) or a Blackberry (One of the existing), when I do a look up and check her e-mail address, it is the old address.  THis is most likely why I can't provision her in BESX. I can access this user via e-mail internally and externally to her regular address and it's fine.

Thoughts?
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Commented:
Rebuild the GAL, then in the besx console there is a link to reload from the GAL to update what you see when you search for a user.

On a mobile device Now, so can't point you to the articles but google search for: exchange2007 update GAL and you will find plenty of examples there. Once done check her addresses is ok in the GAL, I find using webmail is good for this as it removes any possibility if caching on a local device.

To refresh besx from the gal, look Ro the bottom of the page when u search for a user, there is a link there that says something like refresh from directory.

Andy

Author

Commented:
Great, thanks so much.  I will give this a try and post whether or not I have success as it's frustrating to have that old address lingering.

Author

Commented:
That worked like a charm, thank you so much.  I guess it is just something you don't do every day.

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