User is receiving emails from an Outlook delegate relationship

Damian Gardner
Damian Gardner used Ask the Experts™
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Hello - we have a user who was in a mail distribution group on Outlook/Exchange 2003, and she needs to no longer receive emails sent to the email address associated with this particular group.  There was a separate mailbox setup to receive customer service emails, and then there were 3 delegate users assigned for the mailbox, inlcuding the user in question.  This user was removed a week ago, and I've verified that the user indeed is no longer listed as a delegate for this mailbox - but Exchange is still routing emails to the 3 users originally listed as delegates.  So - I'm at a loss as how to break this routing behavior.

Thanks for your help
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Top Expert 2012

Commented:
Go back and check the Distribution Group in AD
make sure the user is no longer in the Distribution Group and has been removed

Then Check the CS Mailbox again.
Check the Delegate Settings

You may not see the user listed anymore as a delegate, but they could be a Ghost Delegate

To remove the users Ghost Delegate
Note the current delegates and their settings
Then delete all of them
Close and Re-open outlook
Readd the delegates

This will clear and recreate the delegate cache

Shouldnt get emails anymore

Just to be sure I wold check the other Customer Service Users Outlook Settings
Check their delegate settings and make sure thay one of them hasnt listed this person as a delegate in their outlook
Damian GardnerIT Admin

Author

Commented:
Thanks for your suggestions.  I'm trying them to see if the issue is resolved.  Standby.

thanks
Damian GardnerIT Admin

Author

Commented:
Well - the user is apparently still receiving emails, in spite of those efforts.
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Damian GardnerIT Admin

Author

Commented:
Does it make sense to delete and rebuild the user's mailbox in question?
Top Expert 2012
Commented:
Not entirely

Theres got to be a pretty simple reason why the user is still getting items sent to them
weather they are still a member of maybe another Distribution Group or Some Forwarding or Rules have been setup to include them...

If for some reason its rules based, you could run /cleanrules on the Users Macines
This will clear all the client and server side rules.
Note: any rules users already have will also be cleared and will need to be recreated.

Its also possible that the person sending the original email, might have a cached local copy of the distibution group in their autocomplete list, that still contains this user who has been removed.

If you recreate the mailbox, and assign the user the same email address
My bet is it will still occure
Damian GardnerIT Admin

Author

Commented:
The CleanRules paramter fixed it.  thanks for your help.

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