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Damian Gardner
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User is receiving emails from an Outlook delegate relationship

Hello - we have a user who was in a mail distribution group on Outlook/Exchange 2003, and she needs to no longer receive emails sent to the email address associated with this particular group.  There was a separate mailbox setup to receive customer service emails, and then there were 3 delegate users assigned for the mailbox, inlcuding the user in question.  This user was removed a week ago, and I've verified that the user indeed is no longer listed as a delegate for this mailbox - but Exchange is still routing emails to the 3 users originally listed as delegates.  So - I'm at a loss as how to break this routing behavior.

Thanks for your help
OutlookExchangeEmail Clients

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Damian Gardner

8/22/2022 - Mon

Go back and check the Distribution Group in AD
make sure the user is no longer in the Distribution Group and has been removed

Then Check the CS Mailbox again.
Check the Delegate Settings

You may not see the user listed anymore as a delegate, but they could be a Ghost Delegate

To remove the users Ghost Delegate
Note the current delegates and their settings
Then delete all of them
Close and Re-open outlook
Readd the delegates

This will clear and recreate the delegate cache

Shouldnt get emails anymore

Just to be sure I wold check the other Customer Service Users Outlook Settings
Check their delegate settings and make sure thay one of them hasnt listed this person as a delegate in their outlook
Damian Gardner

Thanks for your suggestions.  I'm trying them to see if the issue is resolved.  Standby.

Damian Gardner

Well - the user is apparently still receiving emails, in spite of those efforts.
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Damian Gardner

Does it make sense to delete and rebuild the user's mailbox in question?

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Damian Gardner

The CleanRules paramter fixed it.  thanks for your help.