Avatar of Damian Gardner
Damian Gardner
 asked on

User is receiving emails from an Outlook delegate relationship

Hello - we have a user who was in a mail distribution group on Outlook/Exchange 2003, and she needs to no longer receive emails sent to the email address associated with this particular group.  There was a separate mailbox setup to receive customer service emails, and then there were 3 delegate users assigned for the mailbox, inlcuding the user in question.  This user was removed a week ago, and I've verified that the user indeed is no longer listed as a delegate for this mailbox - but Exchange is still routing emails to the 3 users originally listed as delegates.  So - I'm at a loss as how to break this routing behavior.

Thanks for your help
OutlookExchangeEmail Clients

Avatar of undefined
Last Comment
Damian Gardner

8/22/2022 - Mon
apache09

Go back and check the Distribution Group in AD
make sure the user is no longer in the Distribution Group and has been removed

Then Check the CS Mailbox again.
Check the Delegate Settings

You may not see the user listed anymore as a delegate, but they could be a Ghost Delegate

To remove the users Ghost Delegate
Note the current delegates and their settings
Then delete all of them
Close and Re-open outlook
Readd the delegates

This will clear and recreate the delegate cache

Shouldnt get emails anymore

Just to be sure I wold check the other Customer Service Users Outlook Settings
Check their delegate settings and make sure thay one of them hasnt listed this person as a delegate in their outlook
Damian Gardner

ASKER
Thanks for your suggestions.  I'm trying them to see if the issue is resolved.  Standby.

thanks
Damian Gardner

ASKER
Well - the user is apparently still receiving emails, in spite of those efforts.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
Damian Gardner

ASKER
Does it make sense to delete and rebuild the user's mailbox in question?
ASKER CERTIFIED SOLUTION
apache09

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Damian Gardner

ASKER
The CleanRules paramter fixed it.  thanks for your help.