We help IT Professionals succeed at work.

Windows 7 Slow application laod

544 Views
Last Modified: 2012-06-27
This issue has me completely stumped.  About 3 weeks ago a number of our computers on our network have started experiencing slow application loads.  

The problem we experience is applications will load very slowly on these computers and will actually hang for about 15 to 30 seconds.  The application will always eventually work.  It is like a process is hanging or busy.  If you launch other applications while one application hangs, that new application launch also hangs.  Example, launch Application A, then run a cmd.  The command prompt window will not appear until application A starts responding.  

I have disconnected one of the problem computers from the network and try to test.  The problem still exists but the hang/pause times are much less.

At first I thought we had a bad switch so we replaced our switch with a new switch.  No luck.  I have isolated the network down to only one of the problem computers and the issue still exists.

We have spent a week thinking it is a virus issue and have done ton's of scans, malware searches etc.  We cannot find anything that we can say we have a virus or some other type of infection.  It is possible we have one bad computer causing network issues, but not all the computer have this issue.  Half of the workstations all work fine.

Environment.  This is a windows environment running windows 7 on all workstations.  We have VMWare services running all on Ethernet cat 5. The new switch is a Netgear prosafe Gigabit smart switch model GS748T.

None of our servers exhibit the problem.

I would appreciate any thoughts on what direction to head in to help trouble shoot this issue.

Thank you
Comment
Watch Question

Commented:
Download process explorer from Microsoft.
Pull the machine off the network.
Run process explorer.
Launch apps to reproduce the issue.
Look for what is causing it to hang.
You should be able to narrow down the offending process or service.

Post your results if you need more advice.
Have you explored the Resource Monitor?

Author

Commented:
Downloading process explorer now, I will report my findings.

Author

Commented:
I have downloaded process explorer and launch a problem app.  How can I setup a trap or filter to find the problem?

The application hangs, but I do not see any new process launch in between the CMD and CMD launch?

Any suggestions how to use the tool to help identify the problem.

Thank you

Author

Commented:
I see this process:

C:\Users\pwest\AppData\Local\Temp\wz6b37\procexp64.exe

procexp64

I cannot tell if this is normal or not.  The web says this may be part of Microsoft OS?

Thanks

Author

Commented:
Disregard, previous post, that is the process monitor. Sorry.
Computer Service Technician
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Robert RComputer Service Technician
CERTIFIED EXPERT

Commented:
I would also run diagnostics on the memory and the harddrives of the problem workstations. Just in case it may be a hardware issue. Failing drives can often exihibit the systems you are experiencing.

Author

Commented:
We have checked the hardware.  I did not do this sooner as I have more than one computer having the same issue.  I started the backup yesterday and will wipe the system now.  

Thanks

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.