We have to new Xenapp 6.5 Citrix servers. I didn't build them. The company that did has explained to me that the process that connects the user is a "Round Robin" process. According to them when a server is down and a user tries to login they might or might not get connected, they just need to keep trying.
We had a server go down today and the people that were connected to the server that stayed up were able to continue working. However, the people that tried to connect were about 90% unsuccessful. This is obviously unacceptable to the users.
With our previous Citrix 4.5, if a server went down the users could easily connect to the other one.
So my question is "are the Citrix servers configured correctly" and is there a solution. I have the usersw computers all set up to use Citrix Receiver.
This has happened more than once and I'm very frustrated, because I know little about Citrix and my boss has very little patience.