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1. Helpdesk Pilot &nbsp;- <br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2. Zendesk -
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1. Helpdesk Pilot  -
      2. Zendesk -

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Consider Jitbit Helpdesk <a href="https://www.jitbit.com/helpdesk/" rel="ugc">https://www.jitbit.com/helpdesk/</a>&nbsp;integrates with both Gmail and Exchange via IMAP.
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Consider Jitbit Helpdesk https://www.jitbit.com/helpdesk/ [https://www.jitbit.com/helpdesk/] integrates with both Gmail and Exchange via IMAP.

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I am researching inexpensive ticketing tools for a small environment, including 150 users and 5 Technical support staff members.<br />
<br />
Here is my wish list<br />
<br />
1. Web-Based Solution residing outside both VPNs<br />
2. Searchable Knowledge base <br />
3. Two separate repositories for tickets solutions/conversations. &nbsp;One accessible to end-users and one only visible to support staff<br />
4. Google Apps or GMail and MS Exchange or Outlook Integration<br />
<br />
So far the only product to meet our needs is Helpdesk Pilot (<a href="http://www.helpdeskpilot.com" rel="ugc">www.helpdeskpilot.com</a>) but I also looking at ZenDesk (<a href="http://www.zendesk.com" rel="ugc">www.zendesk.com</a>), Kayako (<a href="http://www.kayako.com" rel="ugc">www.kayako.com</a>) and many others.
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I am researching inexpensive ticketing tools for a small environment, including 150 users and 5 Technical support staff members.

Here is my wish list

1. Web-Based Solution residing outside both VPNs
2. Searchable Knowledge base 
3. Two separate repositories for tickets solutions/conversations.  One accessible to end-users and one only visible to support staff
4. Google Apps or GMail and MS Exchange or Outlook Integration

So far the only product to meet our needs is Helpdesk Pilot (www.helpdeskpilot.com) but I also looking at ZenDesk (www.zendesk.com), Kayako (www.kayako.com) and many others.

Helpdesk Ticket Software with both Google Apps/Mail and Exchange/Outlook integration

Network Operations includes asset management, help-desk supervision, security and user policies, infrastructure administration and anything else that affects the operation of your network. Discussions will include those of best practices in platforms, configurations, performance, security and accounting.

Network Operations

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.