Link to home
Start Free TrialLog in
Avatar of LenCepeda

asked on

Helpdesk Ticket Software with both Google Apps/Mail and Exchange/Outlook integration

I am researching inexpensive ticketing tools for a small environment, including 150 users and 5 Technical support staff members.

Here is my wish list

1. Web-Based Solution residing outside both VPNs
2. Searchable Knowledge base
3. Two separate repositories for tickets solutions/conversations.  One accessible to end-users and one only visible to support staff
4. Google Apps or GMail and MS Exchange or Outlook Integration

So far the only product to meet our needs is Helpdesk Pilot ( but I also looking at ZenDesk (, Kayako ( and many others.
Avatar of Boyd (HiTechCoach) Trimmell, Microsoft Access MVP 2010-2015
Boyd (HiTechCoach) Trimmell, Microsoft Access MVP 2010-2015
Flag of United States of America image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of LenCepeda


1. Helpdesk Pilot  -
      2. Zendesk -
Consider Jitbit Helpdesk integrates with both Gmail and Exchange via IMAP.