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LenCepeda
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Helpdesk Ticket Software with both Google Apps/Mail and Exchange/Outlook integration

I am researching inexpensive ticketing tools for a small environment, including 150 users and 5 Technical support staff members.

Here is my wish list

1. Web-Based Solution residing outside both VPNs
2. Searchable Knowledge base
3. Two separate repositories for tickets solutions/conversations.  One accessible to end-users and one only visible to support staff
4. Google Apps or GMail and MS Exchange or Outlook Integration

So far the only product to meet our needs is Helpdesk Pilot (www.helpdeskpilot.com) but I also looking at ZenDesk (www.zendesk.com), Kayako (www.kayako.com) and many others.
Network OperationsSoftware

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Victor Melen

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Boyd (HiTechCoach) Trimmell, Microsoft Access MVP 2010-2015

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LenCepeda

ASKER
1. Helpdesk Pilot  -
      2. Zendesk -
Victor Melen

Consider Jitbit Helpdesk https://www.jitbit.com/helpdesk/ integrates with both Gmail and Exchange via IMAP.
Your help has saved me hundreds of hours of internet surfing.
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