We help IT Professionals succeed at work.

Iphone locking Active directory accounts

1,100 Views
Last Modified: 2012-06-06
I have about 15 new iPhone users. All have been set up in Exchange 2010 to allow active sync. Most work fine, but I have one 3 or 4 users who lock the active directory password on them every 12 to 24 hours. The phone will all of a sudden start popping up a message stating "Wrong Exchange  Password" . All settings look same . Any ideas? They have brand new Iphone 4S with 5.1 on it.
Comment
Watch Question

Alan HardistyCo-Owner
CERTIFIED EXPERT
Top Expert 2011

Commented:
Has/have the user(s) changed passwords on the server lately?  If they have - they need to manually change the password on the iPhone to their mailbox and then sync again as it will be trying the old password.

If not - reset the password in the server and iPhone and sync away.
Kash2nd Line Engineer
CERTIFIED EXPERT

Commented:
delete the exchange account on those iphones and reconfigure.

Author

Commented:
No they have not reset it latley, well since they got Iphone anyways. Sometimes it seems to appen if Iphone has been dormant for a few hours. I did just adjust one setting and i am waiting to see if it could be a fix. I added .local to the domain name setting on the ipone.

lets keep fingers crossed.
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
found myself
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.