asked on 5/30/2012

Iphone locking Active directory accounts

I have about 15 new iPhone users. All have been set up in Exchange 2010 to allow active sync. Most work fine, but I have one 3 or 4 users who lock the active directory password on them every 12 to 24 hours. The phone will all of a sudden start popping up a message stating "Wrong Exchange Password" . All settings look same . Any ideas? They have brand new Iphone 4S with 5.1 on it.

iPhone Apple Hardware Active Directory

Last Comment

tkthelpdesk

6/6/2012

Alan Hardisty

5/30/2012

Has/have the user(s) changed passwords on the server lately? If they have - they need to manually change the password on the iPhone to their mailbox and then sync again as it will be trying the old password.

If not - reset the password in the server and iPhone and sync away.

Kash

5/30/2012

delete the exchange account on those iphones and reconfigure.

tkthelpdesk

5/30/2012

ASKER

No they have not reset it latley, well since they got Iphone anyways. Sometimes it seems to appen if Iphone has been dormant for a few hours. I did just adjust one setting and i am waiting to see if it could be a fix. I added .local to the domain name setting on the ipone.

lets keep fingers crossed.

ASKER CERTIFIED SOLUTION

tkthelpdesk

6/1/2012

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tkthelpdesk

6/6/2012

ASKER

found myself