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Iphone locking Active directory accounts

Last Modified: 2012-06-06
I have about 15 new iPhone users. All have been set up in Exchange 2010 to allow active sync. Most work fine, but I have one 3 or 4 users who lock the active directory password on them every 12 to 24 hours. The phone will all of a sudden start popping up a message stating "Wrong Exchange  Password" . All settings look same . Any ideas? They have brand new Iphone 4S with 5.1 on it.
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Alan HardistyCo-Owner
Top Expert 2011

Has/have the user(s) changed passwords on the server lately?  If they have - they need to manually change the password on the iPhone to their mailbox and then sync again as it will be trying the old password.

If not - reset the password in the server and iPhone and sync away.
Kash2nd Line Engineer

delete the exchange account on those iphones and reconfigure.


No they have not reset it latley, well since they got Iphone anyways. Sometimes it seems to appen if Iphone has been dormant for a few hours. I did just adjust one setting and i am waiting to see if it could be a fix. I added .local to the domain name setting on the ipone.

lets keep fingers crossed.
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