troubleshooting Question

Outlook keep prompting for password

Avatar of Y Y
Y Y asked on
Outlook
6 Comments1 Solution388 ViewsLast Modified:
We have our POP3 mailboxes hosted by ixwebhosting.com. We use various versions of Outlook (2003, 2007 and 2010), which is configured to retrieve POP3 mailboxes. Outlook frequently pops up for password. We have to click on "ok" button a few times to get rid of it.
This happens a few times per day in the past few months from time to time.

This happens to all our users, to all Outlook versions. As a test, I configured a mailbox with Thunderbird and leave it running for two days, and i did not see this problem.

The hosting company said that there has been no problem with their mail server. It was our Outlook or firewall or ISP, etc

Our users are at different locations with different ISPs, how come they all have the same problem?!
I cannot confirm it is the hosting company's problem either, because Thunderbird works fine without this problem. So i am quite frustrated.

The hosting company asked me to follow these in Outlook configuration:
1) Username: username@mycompany.com
 2) Password: xxxxxx
 3) POP3 (Port 110) : mail.mycompany.com
 4) SMTP (Port 25) : mail.mycompany.com
 5) SPA (Secure Password Authentication): should NOT be checked.
 6) My server requires Authentication: should be checked
 7) Increase the connection time out to 5 mins from accounts properties,
 Also increase your Send/Receive time to at least 5 mins.
 9)Make sure you don't use firewall and your ISP don't block connection

I have done all above, but the problem persists.

The hosting company also mentioned "Please note that our servers are using "POP before SMTP" system". I had no idea how this affects Outlook setup.

Should I switch our host??

Any thoughts??

Thanks
Jack
ASKER CERTIFIED SOLUTION
Y Yconsultant

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros