troubleshooting Question

Error With Outlook Client Configuration

Avatar of Mayank_Bhardwaj
Mayank_BhardwajFlag for India asked on
OutlookMicrosoft DynamicsEnterprise Software
1 Comment1 Solution3057 ViewsLast Modified:
Hi,

Thanks for your help in advance

We are facing this issue when trying to configure Outlook client for our Organization.

---------------------------
Microsoft Dynamics CRM for Outlook
---------------------------
There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
---------------------------
OK  
---------------------------




We have checked the Client Server Time/Time-zone, Connectivity etc, all is just fine.


Our Observation is that the Configuration wizard configues the Client for an organization on the same Server that does not contain our customization/solutions, but as soon as we import the solution, we start getting this error. What could be causing this error?

Attached is the Configuration Wizard's Log File.


11:53:12|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 30/05/2012 11:53:12 ===
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
11:53:12|   Info| Client Configuration Wizard Version      : 5.0.9690.2243
11:53:12|   Info| Client Configuration Wizard LanguageID   : 1033
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:53:12|   Info| Query all rows in profile table
11:53:12|   Info| Outlook is  initialized
11:53:12|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:53:12|   Info| Client Configuration Wizard Running Mode : Normal
11:53:12|   Info| Configuration file Type : OnPremise.
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:53:12|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
11:53:13|   Info| Logon mapi store
11:53:13|   Info| Logon admin service
11:53:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:13|   Info| Query all rows in msg service table
11:53:13|   Info| Adding service id : {9d510306-1667-497d-a4a6-58acf3bd7d4d}
11:53:13|   Info| Adding service id : {186db300-7548-49c0-9210-5efe00304bff}
11:53:13|   Info| Adding service id : {716f929d-27e5-4f13-b720-a212c42d9380}
11:53:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:14|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
11:53:14|   Info| Logon mapi store
11:53:14|   Info| Logon admin service
11:53:14|   Info| Query crm msg services in msg service table.
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
11:53:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:53:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:53:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
11:53:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:53:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:53:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
11:53:35|   Info| Fill organization comboBox with server information.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
11:53:42|   Info| Action type : Add.
11:53:42|   Info| Add GlobalRepositoryConfigurator.
11:53:42|   Info| Add AddinConfigurator.
11:53:42|   Info| Add OrganizationRepositoryConfigurator.
11:53:42|   Info| Add PrimaryConfigurator.
11:53:42|   Info| Add OutlookConfigurator.
11:53:42|   Info| Add FinalConfiguratorConfigurator.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
11:53:42|   Info| Get action list.
11:53:42|   Info| Get action total progress : 55.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
11:53:42|   Info| Action command type : Add.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:42|   Info| Deleted user application files.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
11:53:42|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
11:53:42|   Info| Set default settings to client configuration.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
11:53:42|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
11:53:42|   Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
11:53:42|   Info| Created Crm allow list key.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
11:53:42|   Info| Set laptop client registry key values.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
11:53:42|   Info| No extended chars in http://crm.ymsli.com/YMI/XRMServices/2011/Organization.svc were found. No need for short naming.
11:53:42|   Info| Set platform root registry keys.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
11:53:42|   Info| Set platform root key value.
11:53:42|   Info| Set user id registry key.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
11:53:42|   Info| Set configuration registry key values.
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
11:53:42|   Info| Added SQM registry keys.
11:53:42|   Info| Added SQM queue directory.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
11:53:42|   Info| Added SQM registry key values and directory.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
11:53:42|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:42|   Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:42|   Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:42|   Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
11:53:42|   Info| Registered the form region for IPM.Note in Office registry hive.
11:53:42|   Info| Registered the form region for IPM.Appointment in Office registry hive.
11:53:42|   Info| Registered the form region for CRM.Task in Office registry hive.
11:53:42|   Info| Registered the form region for CRM.Contact in Office registry hive.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
11:53:42|   Info| Created Crm integrate key.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
11:53:42|   Info| Set org-based registry values.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
11:53:42|   Info| Set Primary Org values.
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
11:53:42|   Info| Logon mapi store
11:53:42|   Info| Logon admin service
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
11:53:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:42|   Info| Query all rows in msg service table
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:53:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
11:53:44|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
11:53:44|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
11:53:50|  Error| Exception : The given key was not present in the dictionary.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
   at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
   at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
   at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)

11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
11:53:52|   Info| Delete org-based registry keys.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
11:53:52|   Info| Remove org-based registry values.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
11:53:52|   Info| Removed the form region for IPM.Note in Office registry hive.
11:53:52|   Info| Removed the form region for IPM.Appointment in Office registry hive.
11:53:52|   Info| Removed the form region for CRM.Task in Office registry hive.
11:53:52|   Info| Removed the form region for CRM.Contact in Office registry hive.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
11:53:52|   Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:52|   Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:52|   Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:52|   Info| Deleted the resiliency keys under Software\Microsoft\Office
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
11:53:52|   Info| Stopped application hoster.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
11:53:52|   Info| Deleted Application hoster registry value.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
11:53:52|   Info| Removed application hoster settings.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
11:53:52|   Info| Deleted user application files.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
11:53:52|   Info| Removed SQM registry keys.
11:53:52|   Info| Removed SQM queue directory.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
11:53:52|   Info| Removed SQM registry key values and directory.
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
11:53:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
11:53:52|   Info| Deleted Crm allow list key.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
11:53:52|   Info| Removed Laptop client registry keys.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
11:53:52|   Info| Removed Crm client registry keys.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
11:53:52|  Error| Failed to configure Microsoft Dynamics CRM for Outlook with India Yamaha Motor.
11:53:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
11:53:52|  Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator.    at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)
ASKER CERTIFIED SOLUTION
Mayank_Bhardwaj

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 1 Comment.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros