troubleshooting Question

Messagelabs Route issue

Avatar of NCL2012
NCL2012 asked on
Email SoftwareExchangeAntiSpam
9 Comments1 Solution5087 ViewsLast Modified:
Symantec Cloud is my email filter. I switched my ISPs last year and got new public IP addresses. I've added that route to my "inbound routes". However, I'm unable to promote it as my primary route. Symantec's towers try to connect to my old IP and failover to my new current IP - that is how it is working right now.

I'm in a dead lock with Symantec because they tell me that my firewall is not accepting SMTP connections. I have the correct access rules on my 1841 which acts as a firewall. (I even had Cisco verify this). I don't understand how they are able to deliver my emails if my server is not accepting connections on port 25. My emails are being delivered fine. However, I would like to promote the current route as the primary so it works properly.

How can I resolve this issue?

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