troubleshooting Question

Plug in fails to connect to VMware Data Recovery service

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funasset asked on
VMwareWindows 7
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I recently replaced my workstation and moved from XP to Windows 7 Pro x64 (OEM licence). I have installed the same copy of the vSphere client as I was using previously and the same copy of the Data Recovery plug-in.  My old PC is still alive and i've checked all the version numbers in the Manage Plug-ins menu and they are identical.

For some reason I now cannot connect to the Data Recovery Appliance from my new PC.  I've tried it on another similar PC and it works and it still works on my old PC. My firewall is off and I can ping the target OK.  When I try to connect in vSphere it reports "Could not connect to the data recovery service on the appliance. If the problem persists restart or redeploy the appliance".  If I try to connect using the IP address I get the same error but the IP address is immediately resolved to the appliance name so i guess there's communication somewhere!

VMware support want me to re-install Windows but as I've just got the new PC as I like it with everything installed I don't really want to do that.  I renamed a couple of DLLs they asked me to and that didn't work - neither did bouncing the appliance or trying to attach when logged in to my PC under a different profile.

Can anyone help?

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