Citrix Web Interface error 30003

J.R. Sitman
J.R. Sitman used Ask the Experts™
on
The last two days this error has happened.  It makes the server unavailable to the users.  Even though the server is running, I can't access it remotely.  I can ping it.  I've had to shut it down by forcing it off.  

We can access the other Citrix server.

Points are max because it's critical.

Log Name:      Application
Source:        Citrix Web Interface
Date:          6/2/2012 7:26:17 AM
Event ID:      30003
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SPCALA179.laspca.corp
Description:
Site path: C:\inetpub\wwwroot\Citrix\XenApp.

An error occurred while attempting to connect to the server spcala178.laspca.corp on port 8088. Verify that the Citrix XML Service is running and is using the correct port. If the XML Service is configured to share ports with Microsoft Internet Information Services (IIS), verify that IIS is running. This message was reported from the XML Service at address . The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services. [Unique Log ID: 2328b8a4]

For specific information about this message, see the Web Interface documentation at http://support.citrix.com/proddocs/topic/web-interface-impington/wi-log-messages-event-ids-hardwick.html.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Citrix Web Interface" />
    <EventID Qualifiers="0">30003</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-02T14:26:17.000000000Z" />
    <EventRecordID>24320</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SPCALA179.laspca.corp</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Site path: C:\inetpub\wwwroot\Citrix\XenApp.

An error occurred while attempting to connect to the server spcala178.laspca.corp on port 8088. Verify that the Citrix XML Service is running and is using the correct port. If the XML Service is configured to share ports with Microsoft Internet Information Services (IIS), verify that IIS is running. This message was reported from the XML Service at address . The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services. [Unique Log ID: 2328b8a4]

For specific information about this message, see the Web Interface documentation at http://support.citrix.com/proddocs/topic/web-interface-impington/wi-log-messages-event-ids-hardwick.html.</Data>
  </EventData>
</Event>
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Tony JohncockLead Technical Architect

Commented:
Is  spcala178.laspca.corp a XenApp server? If it is, is it still listening on 8088?

Look here for how to check and remediate with the ctxmlss command if necessary:

http://support.citrix.com/article/CTX104063

Or here:

http://support.citrix.com/article/CTX125107

(Versions would help here, by the way).

Other than that, what has changed over the last couple of days?

For example, has an application been published on the affected server?

Have any updates gone onto the affected server(s)?

Try running a DSCHECK to verify the integrity of the data store.

Have you tried rebooting the affected server(s)?
J.R. SitmanIT Director

Author

Commented:
yes spcala178 is  a Xenapp server.
It should not be listening on 8088?
Both servers are Xenapp 6.5
No changes at all to either server.  The only app we use is DesktopI'll read your links and run DSCHECK and post tomorrow
Yes I rebooted the servers Saturday and that's when the problem occured.
J.R. SitmanIT Director

Author

Commented:
DSCHECK was validated
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Top Expert 2010
Commented:
1. whether anything was changed recently?
2. Check IIS service on the web interface is working fine. For testing purpose, create one more web interface site on the same server or a different server and check
3. While configuring XML broker service on the web interface, see if the server added as a broker server is running fine, services on that server is running fine. Cross check the xml port as well configured on the web interface. If still same problem then add a different server in the farm as a XML broker server. So check same XML port are used in all the places: the xenapp server, the port number on the web interface and web interface.
4. For testing purpose, try publishing an application on the Citrix console, to ensure datastore server is running fine (if the same server is configured as XML broker too)
J.R. SitmanIT Director

Author

Commented:
Sorry I haven't posted.  cramming to get my Budget done.  I'll get to this soon.
J.R. SitmanIT Director

Author

Commented:
I apologize, for not getting back to this.  I'm having major DC problems.  I haven't had the error recently, but haven't had time to really look into it.  I know I marked this as critical.  Thank you for your patience.
J.R. SitmanIT Director

Author

Commented:
I had our Citrix support service check what you suggested and they made some changes.  The problem has not returned.

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