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Exchange 2010 SP2 Rollup 3 Error 1603

Just installed Exchange 2010 SP2 with no problems. Trying Rollup 3 now and getting this error message. Same message if I try Rollup 1 and Rollup 2. Anyone get this to install properly?

Log Name: Application
Source: MsiInstaller
Date: 6/5/2012 1:34:16 PM
Event ID: 1024
Task Category: None
Level: Error
Keywords: Classic
User: xxxx\xxxxx
Computer: xxxxxxxx
Description:
Product: Microsoft Exchange Server - Update 'Update Rollup 3 for Exchange Server 2010 Service Pack 2 (KB2685289) 14.2.309.2' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1024</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-05T17:34:16.000000000Z" />
<EventRecordID>201051</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxxxxx.local</Computer>
<Security UserID="S-1-5-21-4060350451-2909929550-1094789039-7313" />
</System>
<EventData>
<Data>Microsoft Exchange Server</Data>
<Data>Update Rollup 3 for Exchange Server 2010 Service Pack 2 (KB2685289) 14.2.309.2</Data>
<Data>1603</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B34393334443145412D424534362D343842312D383834372D4631414632304538393243317D207B31453744423236462D343541352D343331362D423632352D4331303339353738304441417D2031363033</Binary>
</EventData>
</Event>

ASKER CERTIFIED SOLUTION

Jornak

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TheGeezer2010

Yup as Jornak says this is one possibility

http://blog.c7solutions.com/2011/03/exchange-2010-update-rollups-and-error.html

A common one is if you have installed any interim patches or Hotfixes - they MUST be uninstalled before you apply this RU

Other one I have come across is this :-

1. Open regedit and browse to the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v14\
2. Look in the installed rolls for a key named Action (in our case it was under the MailboxRole key)
3. Back up the section of the registry in case you need to roll back
4. Delete the Action key

This also quite useful - particularly about verbose logging

http://blog.powershell.no/2010/04/20/installing-exchange-server-20072010-update-rollups/

advserver

ASKER

Worked great. Thanks!

FoundCoin

Jornak's solution worked for me on 2010 Rollup 5-v2

Start an administrative command prompt (right-click "Run as Administrator") and run the rollup update from the command line (e.g. C:\Users\Bob\Downloads\whatever.msi)

You cant right click and run as on the rollup because its a .msp. Love Server 2008R2 and its "Run as" issues.