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Adobe acrobat pops up with a blank window and Question Mark in browser

A user is trying to open up PDFs in her web based application but keeps getting this blank window with a question mark.  I know the deal about going into preferences > internet and unchecking do not display in web browser, however, she needs her PDFs to show up in the browser.  I noticed that she had reader and Pro, so I uninstalled reader, I also made sure that Pro was the default program for it to open up with.  any other ideas???
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apache09
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I guess i should have figured that one on my own. You shoot you score 500 pts. thanks!