jspaziano
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Outlook 2010 crashing after search indexing error
A user running Office 2010 Professional plus is experiencing outlook 2010 crashing regularly and restarting in safe mode.
prior to every crash, the following is logged:
Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Documents and Settings\USER.DOMAIN\Local Settings\Application Data\Microsoft\Outlook\use rname - test.ost (error=0x80a40806). If this error continues, contact Microsoft Support.
i have tried both scanOST and deleting/recreating the ost file.
the file is around 9GB.
a new outlook profile has not helped either.
any ideas?
thank you.
prior to every crash, the following is logged:
Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Documents and Settings\USER.DOMAIN\Local
i have tried both scanOST and deleting/recreating the ost file.
the file is around 9GB.
a new outlook profile has not helped either.
any ideas?
thank you.
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ASKER
they were on SP1.
i rebuilt their OST and archived older items, rebuilt the index and that seemed to fix it.
i rebuilt their OST and archived older items, rebuilt the index and that seemed to fix it.
http://support.microsoft.com/kb/2460049