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jspazianoFlag for United States of America

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Outlook 2010 crashing after search indexing error

A user running Office 2010 Professional plus is experiencing outlook 2010 crashing regularly and restarting in safe mode.

prior to every crash, the following is logged:

Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Documents and Settings\USER.DOMAIN\Local Settings\Application Data\Microsoft\Outlook\username - test.ost (error=0x80a40806). If this error continues, contact Microsoft Support.



i have tried both scanOST and deleting/recreating the ost file.
the file is around 9GB.

a new outlook profile has not helped either.

any ideas?

thank you.
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Sushant Gulati
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Im pretty sure this was a known issue that was fixed in SP1
http://support.microsoft.com/kb/2460049
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they were on SP1.

i rebuilt their OST and archived older items, rebuilt the index and that seemed to fix it.