Outlook 2010 crashing after search indexing error

jspaziano
jspaziano used Ask the Experts™
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A user running Office 2010 Professional plus is experiencing outlook 2010 crashing regularly and restarting in safe mode.

prior to every crash, the following is logged:

Search cannot complete the indexing of your Outlook data. Indexing cannot continue for C:\Documents and Settings\USER.DOMAIN\Local Settings\Application Data\Microsoft\Outlook\username - test.ost (error=0x80a40806). If this error continues, contact Microsoft Support.



i have tried both scanOST and deleting/recreating the ost file.
the file is around 9GB.

a new outlook profile has not helped either.

any ideas?

thank you.
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Have to tried rebuilding the instant search catalog?

Please follow these 2 forums in which the steps are given in resetting and rebuilding the instant search functionalities. There have been cases where the clients wanted to disable the instant search because there are some known issues where in the search wont show up any result or the high CPU usage or multiple processes are executed which is slowing down the performance of the machine.

http://www.msoutlook.info/question/47

http://office.microsoft.com/en-us/outlook-help/reset-indexing-by-rebuilding-your-instant-search-catalog-HA010237832.aspx

Good Luck..!!
~SG~
Top Expert 2012

Commented:
Im pretty sure this was a known issue that was fixed in SP1
http://support.microsoft.com/kb/2460049

Author

Commented:
they were on SP1.

i rebuilt their OST and archived older items, rebuilt the index and that seemed to fix it.

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