kolson14
asked on
WORD & OUTLOOK 2007 Crashing with no error
We've got a problem that started Monday June 18. For 5 of our users running XP and MS 2007 - MS Word and/or Outlook would just close on them. No error - and nothing in the event logs. Outlook works fine in safe mode - which made us think it was add ons - but after a day or so of trial and error - the add on theory was a bust.
We could log onto another user account and this would not happen. So we decided to rebuild the user profiles. I got two of the 5 users rebuilt and the first one we rebuilt started experiencing the same issues all over again.
This just started happening right after we did some manual updates of Adobe Acrobat 9, Flash Player update, Java & ESET. Additionally - Windows updates were pushed on the Friday before - and we've narrowed the common updates down to the following:
KB2685939
KB2699988-IE8
KB2707511
KB2709162
Security Update for Microsoft .NET Framework 4 Client Profile : 2
We are at a complete loss - and we have users with pitchforks and torches outside our door....anyone have anything....is there an issue with one of the windows updates (we haven't seen anything come up yet).
Thanks.
We could log onto another user account and this would not happen. So we decided to rebuild the user profiles. I got two of the 5 users rebuilt and the first one we rebuilt started experiencing the same issues all over again.
This just started happening right after we did some manual updates of Adobe Acrobat 9, Flash Player update, Java & ESET. Additionally - Windows updates were pushed on the Friday before - and we've narrowed the common updates down to the following:
KB2685939
KB2699988-IE8
KB2707511
KB2709162
Security Update for Microsoft .NET Framework 4 Client Profile : 2
We are at a complete loss - and we have users with pitchforks and torches outside our door....anyone have anything....is there an issue with one of the windows updates (we haven't seen anything come up yet).
Thanks.
ASKER
Unfortunately - it's not the add ins. It only worked temporarily - here's what we've tried so far:
Full uninstall (using Revo) of Office 2007
Office Diagnostics & Repair
Rebuild User Profile
Disconnected .pst files in the event one was corrupt
Diabling Addins
As it stands - I have two last resorts (as I now have 7 users with this issue) Install Office 2010 - which I am currently trying with one user - but an expensive and seemingly unecessary fix - or rebuild the computer - which is a lot of time.
I will try any other suggestions - at wits end with this.
Full uninstall (using Revo) of Office 2007
Office Diagnostics & Repair
Rebuild User Profile
Disconnected .pst files in the event one was corrupt
Diabling Addins
As it stands - I have two last resorts (as I now have 7 users with this issue) Install Office 2010 - which I am currently trying with one user - but an expensive and seemingly unecessary fix - or rebuild the computer - which is a lot of time.
I will try any other suggestions - at wits end with this.
So you set the load behavior in the registry for all the add ins to Zero
You tested outlook and it was fine
But then ist started doing it again?
If ture, can you go bck and look in the registry and tell me which of the Addins Behavior reset itself?
You tested outlook and it was fine
But then ist started doing it again?
If ture, can you go bck and look in the registry and tell me which of the Addins Behavior reset itself?
ASKER
Actually I tried your suggestion on WORD because that's the one that seems to be the most problematic. Once I set the Load behavior to 0 I opened WORD and it opened and then promptly closed. I just looked at the registry again - and nothing reloaded. However - it occurs to me that Word is the Text editor for Outlook...right? So maybe I SHOULD do the Outlook addins too....
I will try that next - I am now systematically uninstalling all the updates that came in over the weekend to see if they have any affect. - but I need to wait because I just uninstalled the ESET update we just did (5.0) completely - and Word appears to be happy now.....but this also has happened before, where I try something and word stays open and then a couple hours later....it just poops out.
I will try that next - I am now systematically uninstalling all the updates that came in over the weekend to see if they have any affect. - but I need to wait because I just uninstalled the ESET update we just did (5.0) completely - and Word appears to be happy now.....but this also has happened before, where I try something and word stays open and then a couple hours later....it just poops out.
Correct Outlook and Word do work together
Considering that, something else to look at that might be crashing the two are the Normal.dotm (Word Template) and the Normalemail.dotm (Outlook Template)
If you close outlook and word
Rename the templates to .old
Then re-open outlook and word, it should create two new ones for you
Considering that, something else to look at that might be crashing the two are the Normal.dotm (Word Template) and the Normalemail.dotm (Outlook Template)
If you close outlook and word
Rename the templates to .old
Then re-open outlook and word, it should create two new ones for you
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ASKER
Found the fix myself.
http://www.microsoft.com/en-us/download/details.aspx?id=27838
Now if it works in safe mode, you were on the right track
Runnning outlook in safe mode disables all Add Ins
Now if you disable add ins in outlook, it may not nessicarily disable all the add ins in the registry
So close outlook and have a look in :
HKEY_LOCAL_MACHINE\SOFTWAR
Note all the add ins and their load behavior
Then set the load behavior of all of them to 0
Now try outlook, does it work?
If so, we know its one of these addins
Close outlook
Go back to registry
Enable one of the add ins
Does it work? Does it not work?
If oulook is still running
Close it and repeat as above
Do this until you find the faulting add in