troubleshooting Question

Virus on website

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petewinterFlag for United Kingdom of Great Britain and Northern Ireland asked on
17 Comments6 Solutions1104 ViewsLast Modified:
Hope you can help...

I have recently took over this website:

The owner has called me saying that some one has hacked the website and there is a virus on the site. They are not very clear on what the issue is, but I think it's related with pop up windows.

The host has scanned the folder and files and everything seems okay, but when you visit the site on a pc you get a virus alert.

The host have suggested the hacker must have injected some code into the website or database.

The issue is as I did not create the website in the first place it's hard for me to work out the issue.

Do you have any advice or what I can do to resolve and how do I work out where the issue is coming from?


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