troubleshooting Question

Lotus Notes Traveler problem.

Avatar of warriorsTeah
warriorsTeah asked on
Lotus IBMNetworking Hardware-Other
6 Comments1 Solution4352 ViewsLast Modified:
We have trouble last week with our domino server then we realize the port 443 and 80 has been use by other services,so we change the port to 9443 and 8088 ,we already test there is no problem for the iNotes and Lotus Notes Client user.But for the lotus notes traveler ,my customer complaint said android having problem,please read my customer feed back,now i struggle how to answer my customer also ,because the port issue is happen my friend help them implement the iNotes.Now i need to clear his job and get customer complain ,here i know sure have people experiences what i facing also ,hope can advice me how to answer the customer and also help me how to resolve the issue

Customer Feed back.
I have already uninstall the Notes Traveler Installer on my phone but the look up, mail and notes traveler still appear on my phone except the Notes traveler installer.
When i log in to https://lotus.xxx.com.sg:9443/servlet/traveler, i can go to the page and i selected the Android download, but every time the download is unsuccessful.
If i go to notes traveler on my phone, the setting show as per below:
Use secure protocol
http:80
https:443
servlet path: servlet/traveler
It is not necessary to open additional port if we are using 443 (https), why is it the previous setting  we are using the unsure port 80.
For iPhone user there is no issue, but for Android please advise.
Tks.
ASKER CERTIFIED SOLUTION
Steve Knight
IT Consultancy

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