troubleshooting Question

Windows 7 In-Place Upgrade / Flash Player

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Scott ThompsonFlag for United States of America asked on
Windows 7
17 Comments1 Solution650 ViewsLast Modified:
Hello all!

Here's what I've been trying to repair.  Adobe Flash Player does NOT work on this system.  I have tried youtube in IE and Google Chrome.  Now, if you bring up the HTTPS of the website, then it works.  I've tried uninstalling and reinstalling Flash with the uninstaller, no luck.  I've gone back to IE8, no luck.  I've checked for infection with Malwarebytes, AVG, SUPERAntiSpyware, and Combofix.  Nothing but adware that I could see that was removed.

One suggestion I saw was an in-place upgrade.  So, I attempted this, but right at the end, it fails.  I will include the setuperr and setupact logs.  I have also tried running the System Update Readiness Tool, and ran sfc /scannow.  Still having the same issues.  I also tried uninstalling ALL the updates I could and ran the In-Place Upgrade again.  It still fails at the same spot.

Any suggestions?

Oh, this is a Gateway AIO.  ZX6961
setuperr.log
setupact.zip
ASKER CERTIFIED SOLUTION
Scott Thompson
Computer Technician / Owner

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