Link to home
Start Free TrialLog in
Avatar of Scott Thompson
Scott ThompsonFlag for United States of America

asked on

Windows 7 In-Place Upgrade / Flash Player

Hello all!

Here's what I've been trying to repair.  Adobe Flash Player does NOT work on this system.  I have tried youtube in IE and Google Chrome.  Now, if you bring up the HTTPS of the website, then it works.  I've tried uninstalling and reinstalling Flash with the uninstaller, no luck.  I've gone back to IE8, no luck.  I've checked for infection with Malwarebytes, AVG, SUPERAntiSpyware, and Combofix.  Nothing but adware that I could see that was removed.

One suggestion I saw was an in-place upgrade.  So, I attempted this, but right at the end, it fails.  I will include the setuperr and setupact logs.  I have also tried running the System Update Readiness Tool, and ran sfc /scannow.  Still having the same issues.  I also tried uninstalling ALL the updates I could and ran the In-Place Upgrade again.  It still fails at the same spot.

Any suggestions?

Oh, this is a Gateway AIO.  ZX6961
Avatar of Lior Karasenti
Lior Karasenti

Looks like drivers problem

Do you have the latest drivers installed?

try remove the sound card drivers reboot and install the latest version

i would also suggest to remove any anti virus software and try
There is a Flash uninstaller below:

Is this the one you used when you said you used an uninstaller?

... Thinkpads_User
Avatar of Scott Thompson


Yes, that is the uninstaller that I used for Flash.  I will remove AVG and install all the drivers from the Gateway website.
I installed all the original drivers from the Gateway website.  Flash still has issues.  I'm going to try the In-Place Upgrade again and see what happens.
The Adobe site below allows you to download the Active-X component for Internet Explorer. If you are still unsuccessful, you might try this.

It is near the top and referred to as a Workaround

... Thinkpads_User
Okay, In-Place Upgrade failed.  Here's the message I get.

This version of Windows could not be installed.

Your previous version of Windows has been restored, and you can continue to use it.  Before trying to install this version of Windows again, check online to see if it is compatible with your computer.  Go to the Microsoft website ( and search for "upgrade advisor".
What was the specific upgrade you were attempting to do?  ... Thinkpads_User
Windows 7 Home Premium SP1 64 bit to Windows 7 Home Premium SP1 64 bit.  I've done this before on other systems to fix Windows Update issues and other problems, but never had an error like this.
thinkpads_user... I tried the workaround... no luck
Windows 7 offers a Repair Install from the Windows 7 DVD. Have you tried that? If you wish to try it, back up the computer first. It is supposed to leave everything in place.

.... Thinkpads_User
Maybe I'm confused.  How do I do that?  What I have been doing is the following.

Insert the Windows 7 Home Premium SP1 64 bit DVD.

Run setup.exe

Click Install now.

Click Do Not Get The Latest Installation Updates.

Click Upgrade.

Then it will check compatibility and be on its merry way.  It takes about two hours.  It gets through everything, like to the part where it says I believe 'Completing Upgrade' and then fails.
I am not sure why you get these prompts. If I insert a Windows 7 Pro DVD, it offers a Repair option. So I don't see why in your case it wants to do an upgrade from same to same.

Set your PC to boot from CD and allow the computer to boot from the Windows 7 DVD. The repair option should present itself.

.... Thinkpads_User
Okay, I know what you mean.

I booted from DVD and chose Repair Your Computer.  You know what it told me?  This version of Startup Repair is not compatible with this version of Windows.  WHAT???
So the Repair function is giving you essentially the same message as the install function. That means one of two things, I think:

1. The DVD you have is not for the system you have. That does not seem likely because you would have noticed by now.

2. The system has been somehow corrupted badly enough that it has lost its information for repair purposes. The latter looks more likely at this point.

... Thinkpads_User
Avatar of Scott Thompson
Scott Thompson
Flag of United States of America image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks for the update. I think I concluded the system was beyond saving in my final post and you agreed with that .... Thinkpads_User
The system was reloaded.  The flash issue appears to be fine now.  I wish I knew what caused it... :(  Thank you for trying!