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cedargrove
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hard drive not recognized by Dell Dimension 3100

I purchased a 1TB Hitachi internal hard drive, HDS721010DLE630, to add as a slave drive in a Dell Dimension 3100 computer.  
The master drive is a 80 GB Western Digital hard drive.  
I installed the Hitachi drive and tried, without any luck, to have it recognized by the computer.
What was done to date:
1.      Started PC, accessed BIOS, and enabled the SATA port (see pics 2846, 2847)
2.      Tried the Disk Management route (see Picture in attached MS Word doc)
3.      Confirmed cable connections by connecting the master drive to the power and data ports intended for the slave drive
Operating system info (see Picture in attached MS Word doc)
XP Home Edition, version 2002, Service Pack 3

Your help is greatly appreciated!
HD-screen.doc
IMG-2846.JPG
IMG-2847.JPG
ComponentsDesktopsPCWestern DigitalDell

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cedargrove

8/22/2022 - Mon
David

Since the master was only 80GB, then it probably only handles SATA-1.  The BIOS also may be limited to disks no greater than 137GB.  

I'm not in a position to look at the 3100 manual online at the moment, but check it to see if the motherboard supports SATA-2.  If it never even mentions SATA-2 (or SATA-II) then the answer is going to be no.   Does that disk have a jumper setting to force SATA-1 mode?

Did you go to the dell site and make sure you have the latest BIOS?  Since you have an ancient O/S and boot disk, then mentally prepare yourself for the possibility that the motherboard just won't handle what you bought and you are long overdue for a new computer.
jamietoner

Go back into the bios and see if the drive is recognized on drive 1: sata-2. It should show the drive information under drive details like it does for the original 80gb on drive 0.
SOLUTION
Darr247

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cedargrove

ASKER
Thanks for your input. How do I "jumper" the drive?
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James Murphy
cedargrove

ASKER
in reference to:

"Go back into the bios and see if the drive is recognized on drive 1: sata-2. It should show the drive information under drive details like it does for the original 80gb on drive 0. "

See attached picture #2487. No drive information is shown.
jamietoner

Was that picture taken after the port had been enabled and the system restarted?
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Darr247

I only see one jumper on the drive in the setup guide, with no instructions for it...
in the specifications guide it says

6.8 Identification labels
The following labels are affixed to every drive shipped from the drive manufacturing location in accordance with
the appropriate hard disk drive assembly drawing:
¿ A label containing the Hitachi logo, the Hitachi Global Storage Technologies part number, and the statement
“Made by Hitachi Global Storage Technologies Inc.” or Hitachi Global Storage Technologies approved
equivalent
¿ A label containing the drive model number, the manufacturing date code, the formatted capacity, the
place of manufacture, UL/CSA/TUV/CE/C-Tick mark logos and WEEE/China RoHS logos
¿ A bar code label containing the drive serial number
¿ A label containing the jumper pin description
¿ A user designed label per agreement
The above labels may be integrated with other labels.

- - -

So, does it say on the label what the jumper is for?

If it's not possible to jumper the drive to SATA II compatibility, the only option would be adding a SATA III card (or exchanging the Hitachi for a SATA II drive, if the vendor does exchanges).
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David

I checked. The Dell motherboard only supports SATA-1.  That disk does NOT support SATA-1.

So only way to get it to work is to buy a SATA-2 or SATA-3 adapter that has drivers for your O/S, and to attach the disk to it.

You're probably talking $20 give or take.
cedargrove

ASKER
I am attaching two pics that show the HD label and the connection ports.
The label does not seem to mention anything about jumpers.

Picture 2847 attached to the original message was taken after restarting the PC.
HD-label.JPG
HD-connections.JPG
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cedargrove

ASKER
I will try to return the hard drive and buy one compatible with my pc.

The great and timely support are greatly appreciated !
Your help has saved me hundreds of hours of internet surfing.
fblack61
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cedargrove

ASKER
Thanks for everyones HELP!
cedargrove

ASKER
Great and timely fedback ! I am confident that the proposed solutions would have fixed the identified problem. Given my limited experience with computers and the need for additional hardware I decided to purchase a new hard drive from Dell (for more $$$).<br /><br />Thanks for everyone's help!!!